TECHNICAL SUPPORT-(LINUX, WEB) GTA--FULL-TIME
Company Overview
Symantec is a global leader in providing security, storage and systems management solutions to help our customers from consumers and small businesses to the largest global organizations secure and manage their information-driven world against more risks at more points, more completely and efficiently. Our software and services protect completely, in ways that can be easily managed and with controls that can be enforced automatically enabling confidence wherever information is used or stored.
Department Overview
Symantec Hosted Services leverage Symantec infrastructure to deliver subscription-based services online. There's no software for customers to install and no upgrades to manage. All offerings are multi-tenant', meaning a single instance of the offering is used by all customers at the same time. Symantecs Hosted Services include Symantec Protection Network - our software-as-a-service (SaaS) platform for providing Symantec technologies to customers in the cloud as online services. DeepSight Early Warning Services provides actionable security intelligence to customers using alerts and notifications based on data feeds from the Global Intelligence Network.
Responsibilities
Maintenance and troubleshooting of our global email, web and instant messaging infrastructure.
Supporting staff working in our various data centres around the globe on our infrastructure
Working with remote hands staff to diagnose and troubleshoot hardware problems and then addressing those problems with our vendors
Addressing escalated client issues, troubleshooting issues at a client site over the phone, or liaising with the clients system administrator or IT management.
Participate on project delivery as part of the support team by advising the project managers and stakeholders on support requirements and ensuring proper delivery of those requirements
Support and mentor customer facing call centre staff to help broaden their knowledge and drive towards first call resolution
Document process and procedure around new technologies and current technology enhancements
Qualifications
Knowledge of HTTP(S), SMTP, LDAP, DNS, NTP and other internet protocols is required.
Knowledge of Linux from a user and system administrator perspective. Exposure to other UNIX operating systems is an asset.
Shell scripting is a great asset to this position. Bash or Perl is desirable
Knowledge of an UNIX based email servers such as Qmail, Postfix, Sendmail or Exim. Microsoft Exchange knowledge is an asset.
Basic understanding of proxying technologies such as Squid and/or Microsoft ISA Server is an asset
Basic understanding of routing protocols and associated Cisco/Juniper hardware. Basic understanding of firewall technology and load balancing technology understanding is an asset.
Practical understanding of email and web security issues.
Ability to work in team settings, with both local and remote teams while stayed self-directed and maintaining an ever-changing workload.
Previous experience of working within a fast paced client/technical environment; preferably a service support environment.
The NOC functions on a 24x7x365 schedule with our UK Office. Willingness to work evenings and weekends on a rotational schedule is mandatory (no overnight shifts)
- Location: GTA University Ave
- Compensation: Pay 40-55K, benefits, matching RRSP
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.