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The Restaurant Shift Manager is responsible for front-of-the-house (FOH) functions on an opening, mid- or closing shift to include guest relations, supervision of all FOH staff and staffing levels, proper restaurant ambience, housekeeping, and set-up, food & beverage quality, safety and pace. The shift Manager ensures that the shift is run in a smooth manner and attends to any unexpected problems or emergencies that may arise.

Key Duties & Responsibilities:

People:
· Sets the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish. Personally intervenes to correct below standard service issues and positively coaches and counsels staff to achieve the highest quality of service in all areas of the restaurant.
· Supports and works well with all members of the management team. Communicates with team members, GM, and Ass/GM corporate staff using "four way" communication.
· Demonstrates and extends same "caring for the needs of the guests" attitude with staff. Demonstrates skill and care when selecting, orienting, training, coaching, appraising and terminating of staff. Works with GM, team members and HR on disciplinary matters and issues. Cross trains and develops staff to provide opportunities for growth and advancement.
· Using learned recovery techniques, successfully resolves guest problems to ensure the guest's happiness with their experience. Documents unresolved situations for corporate intervention.
· Takes responsibility for growth and development by setting goals and seeking out knowledge without direction.
· Maintains good energy and positive image to guests and staff during the shift.

• Compensation: Salaary Plus Bonus $ 800.00 Bi weekly
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.