craigslist | technical support jobs in toronto

Bilingual Technical Customer Service (French/English) Canon (Canada-Ontario-Mississauga )

2012-02-09T23:51:58-05:00

Job Type Contract, Full-Time
Contract Duration 6 months
Number of Positions Open 2
Start Date of Employment ASAP

Bi-lingual Technical CSR

Our client is a global leader in cutting edge camera and optical equipment. Located in Mississauga, they are looking for 2 Bilingual Technical CSR's for a 6 month contract.

If you have one year experience in a call centre environment, with basic technical skills this could be the contract for you. Exposure to printers, installing drivers, setting up wireless networks at home or connecting a wireless printer to the router are some of the typical questions that customers will be asking you.

If you possess:

- A+ certification or MCP or MCSE

- 1 year experience in a call center

- Bi-lingual , French English -- written and verbal

- Strong communication skills

This could be the contract for you!

Location: Canada-Ontario-Mississauga
Compensation: $16/hr
This is a contract job.
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Trilingual French/Spanish/English Technical Support (Mississauga)

2012-02-09T20:30:49-05:00

Flex Solutions is looking for 1 year contract -- Spanish/French/ English Trilingual Technical Support -- Mississauga location
Qualifications:
� 1- 2 years of Corporate Service Desk / Desktop Support experience (preferably in a call centre environment)
� Extensive experience working on tasks and activities requiring the use of analytical skills to troubleshoot incidents effectively is essential
� Proficient in Microsoft Operating Systems and Microsoft Office applications
� Working experience with diagnosing and troubleshooting corporate applications, off-the-shelf applications, and common hardware peripherals
� Experience with Active Directory, VPN connections and Remote Control tools
� Working experience with Microsoft Outlook connecting to Microsoft Exchange
� Working experience with BlackBerry activations and troubleshooting
� Network+ and A+ certifications are both assets
Skills:
� Bilingual - English and French, and Spanish
� Strong problem-solving skills
� Customer service oriented and strong team player
� Strong communication skills (verbal, written and listening)
� Strong organizational and administrative skills to ensure that user expectations are reliably and appropriately addressed in a timely fashion
� Ability to quickly assimilate, learn and apply new skills
� Able to multi-task and prioritize appropriately in a fast paced environment
� Ability to quickly identify the problem and resolve it to the satisfaction of the customer using all available internal and external resources as required
� Ability to work shifts
Responsibilities:
� Provide exemplary customer support and service in all situations
� Assists with handling requests and providing customer service, guidance, and routine support for products and/or programs.
� Assists with the investigation and resolution of routine problems.
� Assists in the coordination of activities with other internal departments to meet customer needs.
� Follow the agent escalation procedure in the event of an outage, staffing shortage, or of anything causing degradation of our service to our customers.
� Recognize and identify areas where existing policies and procedures require change need to be developed and escalating suggestions to management.
� Be a positive influence and contributor to the Team.
� Assist with new hire training.
Accountability:
� Meet or exceed individual Key Performance Indicators in order to help ensure that the departmental SLA metrics are met or exceeded.
� Log all incoming calls in the Incident Management or Customer Relationship Management tool and resolve and/or escalate calls as required in a timely manner.
� Escalating urgent requests to Customer Service Lead / Technical Lead.

Location: Mississauga
Compensation: 20 -22 hourly
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Bilingual (English / French) Helpdesk - IT (Toronto / GTA)

2012-02-09T18:23:52-05:00

Title: Bilingual (English / French) Help desk - IT
Type: Full time permanent
Location: Toronto / GTA
Salary -- 50-55K base

MUST HAVE: Candidates must have experience supporting Windows 7, Office 2010 and SharePoint

The incumbent will be responsible for answering the help desk support line and providing clients with initial level support on all hardware, software and network support issues. In addition to coordinating, delivering and completing final configuration of PC gear including testing and final education/training.

QUALIFICATIONS:

� Fluent in both French and English is required.
� Completion of a University degree in Computer Science or a related field.
� Minimum of three years of experience in an IT help desk environment with a hardware, software and communication (wired and wireless) focus.
� Excellent analytical, logical thinking and communication skills in order to convey technical information in a non-technical manner to end clients and team members with Project Management methodology.
� Ability to handle multiple priorities in a fast paced environment.
� Self-starter, team player, strong organizational and interpersonal skills with the ability to interact with tact and diplomacy throughout all levels of the organization.
� Intermediate in Microsoft Office programs including Word, Excel, PowerPoint, Project, Visio, and Outlook.

Location: Toronto / GTA
Compensation: Salary -- 50-55K base
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Account Manager (Oakville )

2012-02-09T17:58:14-05:00

Brief Company Overview:

Our client is one of the fastest growing companies in Canada. Their custom software pairs excellently with large organizations to help automate business processes.

Job Duties:

-Responsible for maintaining all project timelines and budgets
-Reviewing consultants' weekly timesheets
-Proactive risk containment
-Dealing with the unexpected during implementations
-Responding to billing disputes

-Quarterly strategic reviews with assigned clients
-Final walk-through and sign-off on site configuration
-Ensuring methodology is followed throughout implementation
-Conduct post-project reviews of each team member
-Escalation point for team members
-Mentorship of team members
-Team recruitment
-Determining appropriate staffing levels for assigned projects

Skill Requirements:

-5 years of project management hands-on experience
-Previous experience in ecommerce and Microsoft ERP systems
-A degree in IT or equivalent work experience
-Ability to manage & prioritize multiple assigned tasks

-Ability to complete projects quickly and accurately with little or no supervision
-Excellent working knowledge of Microsoft technology
-Methodical, self-motivated and creative
-Perfect verbal and written communication skills

How to apply:

Apply directly by sending your resume

Location: Oakville
Compensation: Competitive base salary plus bonus and benefits
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Technical IT Support Team Lead (Markham)

2012-02-09T17:18:59-05:00

Hiring Contact Information:
info@lifeas.ca

Company: Life Associates & Solutions Inc. (www.lifeas.ca)
Job Title: Technical IT Support Team Lead
Positions Available: 3
Work Term: FT Permanent Preferred (Contracting or PT will be considered)
Location: Toronto/Markham (Hwy 404 / Steeles Ave.)

About LAS:

Life Associates & Solutions Inc. (LAS) is a medical business management and solutions provider. We are focused on helping medical practices save time and money by streamlining identified operational deficiencies by utilizing comprehensive technologies. LAS works with clients to implement cost-effective IT solutions and strategies to maximize on their un-realized growth potential.

LAS provide full technology services including:

� EMR Selection, Implementation & Support
� Hardware and Software Procurement, Maintenance, Tracking & Support
� Internet & Network Connectivity Setup, Configuration & Management
� Communications Configuration & Management (Email, Telephone, & Fax)
� Data Security, Backup & Management
� Website & E-Commerce Development
� Search Engine Optimization
� Social Media Marketing
� Disaster Recovery Planning

Roles & Responsibilities:

� Provide 1st-Line response via email/phone and troubleshoot/support for all issues raised by client end-users via physically being on-site or virtually via Email/Phone/Remote-access according to defined SLA regarding (on-call during off-hours):
o Hardware:
Equipment:
 PC Monitors
 PC Desktops & Workstations
 Laptop
 Tablets
 Apple iPad
 RIM Playbook

Peripheral Devices:
 Scanners
 Printers
 Fax Machines
 Card Readers
 Microphones
 Audio Speakers
 Mobile Smart Phones (iPhone, Blackberry, Android)
 Routers & Switches
 SYSCO VoIP Phones
 Moneris payment terminals

o Software:
Off-the shelf:
 Microsoft -- Office, Excel, PowerPoint, Outlook, Visio
 Adobe Professional -- Acrobat, Photoshop, Publisher
 EyeBeam
 TeamViewer Remote Desktop
 Moodysoft -- SPX Instant Screen Capture & Studio
 EMR Systems: OSCAR, Remedi
3rd Party Medical Applications
 CIMS
 ResScan
 ResMed
 InfoSmart
 Simply
 Sandman
 EasyCare
 Winnov Videum
 NOAH
 HI-PRO
Operating Systems:
 Windows 7
 Unix

� Create and manage all incident tickets via OTRS System & prioritize queue according to business SLA and overall client queue

� Communicate effectively with the IT Manager & Business Managers:
- provide email updates
- provide bi/weekly updates via conference call/in-person meetings
- generate post-mortem analysis reports

� Conduct daily core system services morning monitoring check

� Provide Network/Internet Connectivity Support & Management

� Perform Active Directory Administration
o DFS
o Create users
o Granting rights
o Generating group policies
o Joining desktops to domain
o Imaging desktop solutions
o General server maintenance
o Installation, Backup, Security
o Hardware/Software deployment

� Perform Hosted Microsoft Exchange Administration
o Troubleshooting email traffic
o Archiving & restoring email message
o Web outlook/desktop outlook configuration
o Email account setup
o General Exchange maintenance

� Perform VOIP/PBX Phone System Administration
o Password resets
o Mailbox administration
o Training

� Perform necessary cabling at client site

� Coordinate and provide training for client end-users on all hardware & software defined above

� Process client equipment requests:
o Gather, document & confirm the requirements
o Assess urgency and prioritize accordingly
o Research & provide recommendation
o Present & obtain approval sign-off with Business manager & IT Manager
o Coordinate purchases & receive shipment via mail/local pickup
o Install & configure new equipment
o Test and deploy new equipment
o Update & manage equipment inventory

� Implement technology projects assigned

� Identify operational deficiencies or new procedures resulting from new functionality requirements gathered

� Create, define and implement new operational processes and procedures

� Technical-Write & document technologies & operational processes

� Perform Hosted SharePoint Portal administration activities:
o Configure new portal sites based on business requirements
o Configure customized web parts
o Create & maintain user setup

� Perform website Content Administration
o Web domain name setup
o Modifying & updating content
o Developing on a template site framework

Education & Certifications Criteria's:
� Bachelor or Masters degree in one of the following disciplines or equivalent:
o Information Technology
o Computer Science
o Computer Engineering
o Systems Engineering
o Network Engineering

Technical Skills & Experience Required:
� Experience in an ISP / Enterprise / Medical environment strongly preferred
� Expert knowledge of networking technology and concepts
� Experience with network monitoring tools
� Server Side Knowledge: Recent Microsoft Server, Ubontu UNIX, SuSe Unix
� Must have technologies: Active Directory, Exchange, MS SQL, Share Point, IIS , Apache, My SQL, VPN/RDP
� Experience with the configuration of Routers, to include IP addressing, routing and Access Control Lists
� Demonstrated experience with Cisco Switches, Routers and Firewalls
� Experience with any EMR or CMS is strongly preferred
� Experience with voice, telephone, VOIP systems and QoS

Non-Technical Skills Required:
� Communicate effectively in both oral and written form
� Strong leadership and interpersonal abilities
� Detail oriented and ability to work independently or as part of a team
� Ability to use good judgment, problem-solving and decision-making skills
� Have the ability to handle multiple tasks at the same time
� Ability to work in a deadline-driven environment and respond to multiple priorities
� Ability to effectively prioritize and execute tasks in a high-pressure environment
� Proven analytical, evaluative, and problem-solving abilities
� Excellent customer service skills
� Excellent organization skills
� Ability to read, analyze, and interpret corporate guidelines, standard documents, design templates
� Experience in vendor negotiations
� Strong documentation and/or technical writing skills (ie. Reports, Guidelines, Procedure Manuals)
� Ability to effectively present information and respond to questions from clients and other stakeholders
� Ability to work well with people from many different disciplines with varying degrees of technical experience

Location: Markham
Compensation: to be determined
This is a part-time job.
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Tier 1 Support Representative (Graveyard shifts) (Toronto)

2012-02-09T17:10:59-05:00

This is a 3 month contract in Downtown Toronto (TTC and Go Train/Bus Accessible).
Must be able to work Graveyard (extremely late/ early morning shifts).

Description
Provide first level support to all end users and ensure the timely response and resolution to all reported incidents and service requests. Provide support via phone and e-mail to all business units. Log all calls and attempt to resolve on first call. Escalate to second and third level support teams when necessary as well as provide timely updates to end users. Work with other IT teams, ie Desktop Services to provide solutions to end user problems. Keep management informed of trending relating to incident reports and service requests.

Role
�Provide first level support via phone.
�Provide first level support via e-mail.
�Escalate to second/third level support team where necessary and provide timely updates to end users.
�Develop "how to" documentation to be shared among immediate team and end uses
�Provide trending reports to management.
�Look for ways to enhance service delivery and provide ideas and plans to managements
�College certificate or diploma in a related program
�Minimum 5 years of experience
�Advanced user or Microsoft Office programs including Visio and Access, Windows Active Directory, Windows OS - XP, 7. Altiris System Management, hardware build and maintenance.
�Excellent communication skills, both written and spoken. Ability to articulate solutions to end users. Must be able to demonstrate the ability to multi-task and prioritize work load

Location: Toronto
Compensation: Rate is OPEN
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Technical Support - POS Systems (Mississauga)

2012-02-09T16:18:44-05:00

Position: Technical Support - POS
Skills: POS & MS Office - Must have POS Support
Location: Mississauga
Type: Contract to Permanent
Permanent conversion includes vacation, stats, great benefits and $3,000 annual education allowance for certifications and training

Large retail client is doing a coast to coast POS upgrade project and requires 8 Support Technicians

- Support will be based in Mississauga
- 8 Technicians required to provide 1st / 2nd level phone support
- Supporting POS System - Moneris indoor and outdoor terminals
- Supporting Cash Register System (Windows XP based)
- May provide some basic MS Office application support
- May port some app's over the server

Experience Required
- MUST HAVE POS support and\or -or 2 to 3 years supporting PC applications and some basic server knowledge
- College IT program or some industry certifications

Location: Mississauga
Compensation: Rate $16 per\hr
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Bilingual Analyst, Cineplex Call and Monitoring Centre (CMC) (1303 Yonge Street)

2012-02-09T16:10:42-05:00

About Cineplex Entertainment: Cineplex Entertainment Limited Partnership has grown tremendously over the past few years to become the #1 theatre exhibition company in Canada, serving more than 70 million guests annually. Proudly Canadian and with a workforce of approximately 10,000 employees, the Cineplex family of theatres includes the following: Cinema City, Cineplex Odeon, Coliseum, Colossus, Famous Players, Galaxy, SilverCity and Scotiabank Theatres. Our company offers competitive compensation and incentive programs coupled with comprehensive benefit programs, which includes health, dental and retirement savings plans. To learn more about Cineplex Entertainment please visit our website at www.cineplex.com.

The Information Technology department at Cineplex Entertainment in Toronto has an immediate opening for a Bilingual Analyst, Cineplex Call and Monitoring Centre (CMC) reporting directly to the Manager, Cineplex Call and Monitoring Centre (CMC).

The successful candidate will be responsible for providing day-to-day helpdesk support as well as assist in the deployment of new theatre systems. The specific responsibilities include:

� Proactively monitor and support components of the Cineplex Systems Infrastructure;
� Develop and update detailed support documentation contained within the CMC Knowledgebase;
� Develop and maintain an in-depth understanding of end user applications and hardware platforms including POS, Proprietary and "Shrink Wrap" systems;
� Address and resolve incoming issues from personnel at all theatre locations with emphasis on resolving issues at first point of contact;
� Ensure ticketing software is updated and maintained according to Corporate guidelines;
� Utilize software tools for proactive support and to correct issues remotely;
� Provide remote support for both POS and theatre back office equipment;
� Participate in Theatre system deployments including POS rollouts / upgrades, backoffice upgrades, printer replacements and Network upgrades;
� Work closely with internal IT resources and third party vendors in resolving Hardware / Software issues at Cineplex Entertainment Theatres;
� Participate in any projects and duties as assigned by IT Management.

Knowledge and Skill Requirements:

Education:
� University / College education in a computer related course of study or equivalent experience required.
� MCTS, MCIP, and/or A+ certification would be an asset.

Experience:
� 0-3 years of I.T. related, Help Desk Support.
� Customer service experience demonstrating application functionality.
� Experience with Vista POS Software or general retail POS systems would be an asset.

Skills:
� Bilingual (English/French) is a requirement for the role.
� Must be proactive and possess strong interpersonal, customer service, communication, and organizational skills.
� Must possess excellent writing and verbal presentation skills
� Must be self motivated.
� Must be able to quickly acquire an in depth knowledge of multiple custom applications.
� Must be proficient with Window Operating Systems, MS office, and support tools.
� Must be able to handle multiple priorities and manage available resources accordingly in a fast paced environment.

Other:
� Must be willing to travel.
� Some on-call support may be required.
� Must be available for shift work including evenings & weekends.

Interested applicants please click http://www.cineplex.com/Global/Careers/Applicants.aspx to be directed to the Cineplex Career Portal and click "View Jobs", locate the Bilingual Analyst, Call and Monitoring Centre job and click on the "Apply Now" button to submit an application for consideration.

While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment's standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.

No Agency Calls Please

Location: 1303 Yonge Street
Compensation: Our company offers competitive compensation and incentive programs coupled with
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Tech Company needed for tech job (mississauga)

2012-02-09T15:33:26-05:00

We have about 150 computers at my company. We are looking for a company that specializes in maintenance, upgrading etc.

Companies only to apply. We are not looking for an individual since there are so many computers

Location: mississauga
Compensation: tba
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Sharepoint Consultant

2012-02-09T14:56:57-05:00

3 week assignment avail w Blakes, experience w infopath forms in sharepoint. Good Comm skills. flexible on compensation but need to be competitive. Purpose of the role is to improve the functionality (front end and back end) of these forms, approx 60 forms in total. User acceptance testing and QA experience/knowledge huge PLUS. Can work remotely if they have to but they prefer onsite. START: ASAP (Mon next week would be ideal).

Compensation: to be determined based on skillset and years of experience
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Supervisor Software Application Support/Trainer (Toronto )

2012-02-09T14:47:53-05:00

Our client located on the subway line in Toronto is current looking for a Supervisor Software Application Support/Training to add to their team.

What's in it for you?

Work for a leader in its industry
Excellent compensation package
Opportunity to grow

In this role, you will be responsible for:

Providing software application support to external clients
Troubleshooting over the phone, testing
Escalating issues regarding application system
Coaching and mentoring
Interacting with clients on site
Prepare and delivery internal and external training

The ideal candidate will have:

Excellent written and verbal communication in English (Bilingual - French - is a strong asset)
5 years of software support experience
Experience with PC based technologies
Superior time-management/multitasking skills and attention to detail
Exceptional customer service and leadership skills

BlueSky Personnel Solutions is an equal opportunity employer who welcomes resumes from all interested. We thank in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.

Location: Toronto
Compensation: 55K - 58K +benefits
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Audio Visual Service Manager (Mississauga)

2012-02-09T14:45:30-05:00

Busy corporate high-end Audio Video Systems Integration Company seeks new talent for the position of a Service Manager. We strive to be trustworthy and competent.
Our philosophy is to "have a life', and make every effort to maintain a 9-5 existence.
The ideal candidate is humanistic, self-directed and has integrity.The AV Technician's role is to support, maintain and repair client's audio-visual equipment and systems.
This includes maintaining, installing, configuring, repairing, and upgrading various electronic products while ensuring their optimal performance.
This person will also troubleshoot problem areas in a timely and accurate fashion and assistance where required.

Responsibilities:
� Identify and deliver required audio-visual repair service levels according to company policies and user requirements.
� Set up, configure, test, maintain, monitor, and troubleshoot Audio Visual equipment
� Receive and respond to incoming clients service repair requests regarding software/hardware problems.
� Perform onsite analysis, diagnosis, and resolution of AV problems and recommend and implement corrective solutions, including offsite repair as needed.
� Document instances of AV equipment failure, repair, installation, and removal.
� Troubleshoot AV issues using the appropriate testing tools; make repairs as necessary.
� Create processes to effectively troubleshoot AV repair issues onsite, via email or over the phone.
� Clients' point of contact re: preventative service and responsive maintenance related inquiries
� Oversees service contracts, service requirements and maintaining periodic updates and schedules with clients.

Position Requirements
� Valid Ontario Driver's License
� Analytical and problem-solving abilities with keen communication skills
� Strong customer-service orientation

Formal Education & Certification
� College diploma in Electronics or Computer Engineering Technology and/or 2+ years of equivalent work experience
� CTS certification / Video Conferencing /or Crestron experience an asset

Knowledge & Experience
� Excellent technical and hands-on knowledge of Audio Visual equipment,
� Extensive equipment support experience
� Good computer skills and knowledge of network protocols, operating systems, software & standards.
� Ability to operate tools, components, and Audio Visual peripheral accessories.
� Able to read and understand technical manuals and procedural documentation.
� Ability to conduct research into hardware products and issues as required.

We do not hire people that would need to commute more than 40 minutes each way to work. This is our small contribution to the planet.
We are at Dixie and Dundas in Mississauga, so please check your route and only apply if you can full-fill this criteria.
We thank all applicants for their interest in this position and advise that only those selected for an interview will be contacted.

Location: Mississauga
Compensation: TBD based on skills and experience
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Software Application Support/Training (Toronto subway line)

2012-02-09T14:39:03-05:00

Our client located on the subway line in Toronto is current looking for a Software Application Support/Training to add to their team.

What's in it for you?

Work for a leader in its industry
Excellent compensation package
Opportunity to grow

In this role, you will be responsible for:

Providing software application support to external clients
Troubleshooting over the phone, product testing
Resolving customer issues regarding application system
Running client specific training sessions
Prepare and delivery training

The ideal candidate will have:

Excellent written and verbal communication in English (in French is a strong asset)
5 years of software support experience
Experience with PC based technologies
Superior time-management/multitasking skills and attention to detail
Ability to work as part of a team and with minimal supervision

BlueSky Personnel Solutions is an equal opportunity employer who welcomes resumes from all interested. We thank in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.

Location: Toronto subway line
Compensation: 45K - 50K + benefits
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Audio Visual Sales Engineer Specialist (Mississauga)

2012-02-09T14:37:38-05:00

Busy corporate high-end Audio Video Systems Integration Company seeks new talent within the area of sales integration and specialization.
We strive to be trustworthy and competent. Our philosophy is to "have a life', and make every effort to maintain a 9-5 existence. The ideal candidate is humanistic,
self-directed and has integrity. We can provide training and guidance for a new-comer, if the person is competent, possesses a strong work ethic and good humor.

Not looking for a 'hunting' sales person but rather an in-house base sales specialist to formulate and submit professional proposals based on the system description, design and scope of work.

Desired skills & Experience:
- AV concepts and advanced real world experience
- Audio Visual Product knowledge and professional proposals experience
- Detailed oriented with the ability to follow-through on projects
- Proficient in Audio Visual sales and account management
- Some AV System design experience
- Some Video conference knowledge and training

Valid Driver's License.
Mid-Senior Level Full Time Employee.

We do not hire people that would need to commute more than 40 minutes each way to work. This is our small contribution to the planet.
We are at Dixie and Dundas in Mississauga, so please check your route and only apply if you can full-fill this criteria.
We thank all applicants for their interest in this position and advise that only those selected for an interview will be contacted.

Location: Mississauga
Compensation: TBD based on skills and experience
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Helpdesk Technical Support (Brampton)

2012-02-09T14:29:41-05:00

Helpdesk Technician Needed For Growing IT Services Company

Are you looking for an opportunity to expand your knowledge working on challenging, IT projects? Do you feel personally fulfilled when you achieve something significant for a client? Do you want to be part of a team that is totally committed to providing a superior client experience?

Then look no further. We want you on our team. We give our helpdesk technicians the training and mentoring they need to learn and grow each day as we support your efforts to achieve results. This is your opportunity to work with other people who are passionate about technology and love a challenge.

BSC Solutions Group Ltd. has been in business for 43 years and as an award-winning Microsoft Certified Partner with competencies in Hosting, Virtualization and Midmarket Solution Provider, our company is a proven, stable, yet exciting environment for you to advance your career.

Consider these quick facts on why joining our team is the best career move you can make. BSC Solutions Group Ltd. offers you:

1. Challenging projects that increase your knowledge
2. Proven systems and processes balanced with resources to achieve results
3. Compensation and benefits that reward your individual and team contribution
4. A team environment where your strengths are valued and developed
5. A place where your contributions are valued and you are encouraged

Join our well-organized team to grow professionally as you implement world-renown solutions from Microsoft. The ideal candidate must have 1 year or more equivalent work experience in a Help Desk environment with Microsoft server and desktop operating systems (Windows 7, Windows XP, Windows 2008 Server, SQL, Exchange. . .) and applications. Skills in supporting and troubleshooting wired and wireless networking infrastructure required. Certifications in IT industry disciplines would be an asset.

Find out why the average length of time employees stay with our organization is more than 7 years.

If you believe you are a match, please visit our website to learn more about us -- www.bscsg.ca. Then email us your resume and a brief explanation of what excites you most about potentially working for our fun organization -- info@bscsg.ca. We are hiring immediately.

Please include a brief explanation outlining why you are qualified for this position, PLEASE CUT AND PASTE YOUR RESUME WITHIN THE BODY OF YOUR EMAIL!

Please do NOT respond if you do not meet the minimum requirements of at least 1 year of equivalent work experience. We thank you in advance and look forward to hearing from you!

Location: Brampton
Compensation: $32,000-$36,000 plus benefits after 6 months, profit sharing after 1 year
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Service Desk Bilingual Systems Analyst (Toronto)

2012-02-09T14:21:26-05:00

Location: Toronto/GTA, Ontario
Job Category: Business Process
Industry: Consulting
Number of Positions: 1

ABC Company is a full spectrum, enterprise-wide, 24x7 technology solutions provider that has been in the IT business since 1999. We deliver end-to-end solutions: application innovations, systems integration services, hardware and software, and managed services including computer facilities management, application management and life cycle management services. We deliver professional services to clients across Canada, USA, Mexico, and the Caribbean. We offer a full benefits program, including a vision care program, and Dental care. The Bilingual Systems Analyst represents the front-line of ABC Company service, and is responsible for delivering best-in-class English/French support to customers and staff. The incumbent will demonstrate confident and appropriate communication skills both verbal and electronically; have the ability to judge priorities, and multitask to ensure all customers receive a consistent level of assistance and customer service.
The Bilingual Systems Analyst will;
� Receive and respond to service requests for assistance via telephone and email in accordance
with each client's Service Level Agreement (SLA).
� Provide remote service assistance through the use of various web-based remote support tools
when necessary.
� Process service tickets and assign to appropriate ABC Company onsite technicians, or customer-specific internal service resources, as necessary.
� Maintain service ticket ownership throughout the life of the support incident.
� Escalate high profile issues to the Service Desk Manager for appropriate handling and routing.
� Actively monitor all customer systems and services and respond to device-down scenarios.
� Develop knowledge of multiple systems and processes in order to troubleshoot problems.
� Perform server updates and reboots during customer-designated service windows.
� React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager.
� Monitor customer backup status regularly and troubleshoot problems as necessary.
� Work rotating shifts as scheduled by the Service Desk Manager.
� Follow all other processes and quality standards as assigned by the Service Desk Manager.

Job Qualifications:
� College diploma or equivalent.
� Demonstrated French technical communication ability.
� Current industry‐relevant certifications (Microsoft, Cisco, VMware, Citrix, Red Hat, etc.) would be an asset.
� Basic‐to‐intermediate working knowledge of client level operating systems in a business network(Microsoft Active Directory Domain) environment.
� Basic‐to‐intermediate working knowledge of server‐side applications and technologies, including (but not limited to) Microsoft Active Directory, Exchange Server, WSUS, Hyper‐V, VMware
vSphere, Citrix Xenserver, etc.
� Basic‐to‐intermediate working knowledge of common client‐side productivity application suites (Microsoft Office Suite, Outlook‐Exchange environments, Adobe Acrobat, etc.)
� Basic‐to‐intermediate working knowledge of core networking technologies (DHCP, DHS, basic routing, firewall, etc.).
� Basic‐to‐intermediate working knowledge of pro‐consumer computer hardware and software
interaction (Application / OS threading, memory swapping, disk storage subsystems, etc.)
� Basic‐to‐intermediate working knowledge of current industry‐standard productivity technologies, including, but not limited to, Blackberry handhelds and ActiveSync‐compatible communication devices (iPhone, Android, etc.).
� 2‐5 years of previous support experience working in a technology / systems department directly
supporting customers.
� Strong written and communication skills; strong interpersonal skills.
� Strong organizational and planning skills.
� Ability to assume responsibility for multiple concurrent issues, applying appropriate
prioritization.

Job General Competencies:
� Strong overall communication skills and can make a significant contribution to ABC Company's success.
� Ability to provide generalized end-user training.
� Ability to communicate technical concepts and issues to non‐technical individuals.
� Demonstrated technical learning and understanding competency.
� Located 5 minutes from Yonge and Eglinton. Very close to Davisville Station.

Location: Toronto
Compensation: 45,000k
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# 591 Junior Warehouse Management System Support Specialist (Brampton)

2012-02-09T14:11:50-05:00

-- 6 month extendable contact
Company: a national food service
Location: Brampton
Rate per hour: depends on experience

Description:

Provide support to 23 Distribution centers across Canada on a 24/7 basis.
Provide pager support on a rotational basis (every 2 weeks) and be available to work
evening/weekends when required.
Work with Manhattan (WMS) application within a warehouse/distribution center environment.
Work with customer to fully understand Manhattan-related issues and fix/relay the issue as well as
fix/train the customer to correct the issue on their own.

Requirements:

University degree in related discipline.
Warehouse or Supply Chain experience/exposure.
Experience working with any WMS (Warehouse Management System) in the past.
Experience with Manhattan application considered a strong asset.
Ability to work on pager support rotation once every three (3) weeks.
Able to travel anywhere in Canada (never more than 7 consecutive days at one time).

Please forward me your resume as a Word attachment, stating your availability to:
ghabros@keenconsulting.ca

Greg Habros
Keen Technology Consulting Inc.

Office: 416.536.5336 x 232
Toll Free: 877.530.5336 x 232
Fax: 416.536.5366
ghabros@keenconsulting.ca
www.keenconsulting.ca

99 Atlantic Ave. Suite 218, Toronto ON M6K 3J8

Location: Brampton
Compensation: Depends on experience
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Technical Analyst (Missisauga)

2012-02-09T14:08:02-05:00

TITLE: Technical Analyst -- Level 1 and 2

JOB TYPE: 6 month contract (renewable)

INDUSTRY: Pharma

LOCATION: GTA

QUALIFICATIONS:
In order to maximize delivery of IT support and to ensure approved initiatives are completed in a cost effective and efficient manner, it is essential the incumbent be highly proficient in the following areas:

first point of contact for approx 1200 users across North America in a Windows corporate network environment
supporting sales reps working remotely (using VPN) and admin staff in the main offices
providing Blackberry support, MS Office, Outlook, printer and connectivity issues
2 + years of phone support in a medium -- large corporate environment
Strong Windows, application and hardware support
Professional and polished business manner
Desktops and Laptops (Standalone / Network)
Laser Printers setup (Standalone / Network)
Blackberry setup and configuration
Exchange and Active Directory basic administration and support
Various browsers (Internet Explorer, Mozilla based)
Antivirus Software, Anti-Malware software
Ability to multi-task and effectively plan and organize his / her own work.
Preference goes to bilingual candidates
Other duties as required.

Location: Missisauga
Compensation: to be determind based on years of exprience and skillset
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Bilingual (French) Product Support Agent (Mississauga)

2012-02-09T13:40:15-05:00

Job Description

� Will be responsible for up to 200 calls/paperwork per day
A global leader in the development of pneumatic products and the implementation of integrated solutions for the Canadian market. Due to continued growth we are searching for a select individual to join our team of professionals in our Mississauga office.

Bilingual (French/English) Product Support Agent for our Regional Contact Centre located in Mississauga.

Duties of this job include:

Provide in-depth technical information in response to inquiries about products and services
Offer solutions to individual customer needs
Support outside sales staff
Interact with customers to ensure high levels of customer satisfaction
Other duties and tasks as assigned
Requirements:

Must be fluent in English and French (written & spoken)
Must be technically inclined (Fluid Power -- Automation -- Robotics - pneumatic automation, electrical or electronic, is required)
Contact Centre or Customer Service experience is an asset
Proficiency with MS-Office and hands on SAP experience is an asset

Location: Mississauga
Compensation: $45-65K
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Technical Support Specialist (Toronto)

2012-02-09T13:20:50-05:00

Technical Support Specialist

Triple Play Sports Picks - the leader in sports information services!

We are currently seeking a self-motivated, organized, and reliable person for an immediate position.

In this position you will be responsible for:

- Installing Windows Operating Systems and other software
- Configuration/troubleshooting of client workstations, printers, scanners, etc.
- Resolve PC issues with clients on the phone
- Re-imaging workstations
- Updating inventory
- Other work as assigned

The ideal candidate will have:

- Excellent communication, organizational, and customer services skills
- University/college degree in Information Technology or related field preferred
- Strong knowledge of Windows operating systems and Microsoft Office (Mac experience an asset)
- Experience with troubleshooting for PCs and all-in-one printers

Send cover letter and resume pasted to your email, no file folders please. Let us know why this position is ideal for you?

Check out what we are all about!

Visit website

Location: Toronto
Compensation: 35K
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Technical Support (Toronto)

2012-02-09T13:10:12-05:00

Seeking a full time/permament tech savvy individual to provide computer hardware/software, system technical support and development .

The ideal individual will be responsible to install and administer hardware, software, network installation, with all day-to-day activities plus regular backups, to service a fitness center with a staff of 6 to 10 individuals.

As a member of the knowledge management team you will be responsible for creatively assist with our product and service delivery through updates to our website and promotional efforts. Experience and/or knowledge as a webmaster is preferred.

Compensation commensurates with experience and skills with this growing company.

No agencies please.

Location: Toronto
Compensation: From $35,000 to start,with a 3 month performance review
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P/T TECHNICAL EVENT SPECIALIST (GTA)

2012-02-09T12:57:11-05:00

POSITION: P/T TECHNICAL EVENT SPECIALIST
DEPARTMENT: Audio Visual & Entertainment
REPORTING TO: Director of Audio Visual
RESPONSIBILITIES:
As the Part Time Technical Event Specialist you will report directly to the Director of Audio Visual and will be
responsible for the basic set-up and strike of large and small scale audio visual systems for live events in the
Downtown Toronto area. The specialist will be required to work flexible shifts including late night and early
morning.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Set-up and dismantle audio visual equipment
Operate sound, lighting and video for small events
Manage active inventory and ensure that all equipment is accounted for at all times
Participate in weekly meetings and review all information pertinent to the week's activities, review of
procedures and events which warrant special handling and detailed information
Promote teamwork and quality service through daily communication and coordination with other
departments and coworkers
Additional duties as necessary and assigned

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
A strong commitment to deliver exceptional customer service
Understanding of bb Blanc policies and procedures
Ability to work in a fast paced environment
Strong knowledge of Microsoft Office and Keynote software
Proficient with Windows and Mac operating systems
Knowledge of professional sound and lighting consoles
Attention to detail
Professional and neat appearance suitable for a corporate environment
Must be able to read, write and speak English fluently
Must be able to lift a minimum of 70lbs
Car and valid driver's license considered an asset

EDUCATION and/or EXPERIENCE:
Post Secondary Diploma or Degree
(Preferably in Technical Theater/Production or experience equivalent)
1 year working experience in the audio visual industry
Preference will be given to candidates living in the Greater Toronto Area

RATE: To be determined HOURS: Must be flexible and able to work various shifts (days, evenings or
weekends) as required within a 24/7 continuous operation

Those interested in applying for this position, please submit a cover letter and resume to : jbenson@bbblanc. com
SUBMISSION DEADLINE: Friday February 24, 2012

Location: GTA
Compensation: DOE
This is a part-time job.
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Technical Support Analyst (Document Management): Kofax, SharePoint (Markham)

2012-02-09T12:43:15-05:00

Position Title: Technical Support Analyst (Document Management): Kofax, SharePoint

Reports To: Manager of Software Development/Technical Support

Location: Markham, Ontario

Reference # ZC-201214

Company Profile:

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS BC Health Inc. is responsible for the administration and delivery of two of the Province of British Columbia's most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

We are looking for a key resource to work mainly in the Markham, Ontario area, with flexibility to travel and work in our Victoria BC office from time to time.

You will work in an environment that will challenge you and reward your achievements.

We offer top market salaries, 100% employer paid benefits, and defined benefit pension plans.

Primary Accountabilities:

Maximus BC Health, Inc. client has an immediate need for a Technical Support Analyst supporting our call center and document management facility.

You will participate in technical support, maintenance and support activities, involving the installation, troubleshooting of our desktop, corporate applications document processing / scanning and service level reporting. You will need to liaise with other MAXIMUS technical, corporate resources to support all of our applications.

To be the successful candidate you must be self motivated willing to learn, and be able to perform comfortably in a fast paced, team and deliverables oriented work environment and possess good organizational, interpersonal and communication skills and be sensitive to deadlines and to the impact your work has on an overall project schedule.

Education & Experience:

Bachelor's degree from an accredited college or university, with major coursework in information systems, computer science or a related field, with at least 2 years of experience successfully developing and supporting enterprise applications.

Skills, Knowledge & Abilities:

The successful candidate will be a problem solver who is able to step up and take initiative and to methodically analyze and resolve programming challenges. You are comfortable seeking peer and supervisory guidance on complex application challenges and have a desire to learn, and adapt to new technologies, and to improve your technical skills through ongoing research and development activities.

Required Skills:
� Experience with Oracle PL/SLQ
� Experience supporting Microsoft Windows 2008 servers.

Nice to Have Skills:
� Experience developing SLA and performance reporting
� Experience with J2EE, Java, XML, HTML, AION, or other rules engines.
� Experience developing and maintaining Kofax release scripts into various tools and databases (Oracle, SQL Server).
� Experience supporting Windows desktops, installing software, drivers, and configuring settings.

Please send your resume in confidence quoting: Technical Support Analyst to:

clifftang@zealotsconsulting.com

Cliff Tang, Principal
Zealots Consulting Inc. Executive Search
IT Recruitment Consulting & Leadership Development
"Part of Your Team"
Lynn Valley Town Centre
1199 Lynn Valley Road, Box 16133, North Vancouver, BC V7J 3S9
604-727-3141 (phone)
604-988-3152 (fax)
e-mail: clifftang@zealotsconsulting.com
web: www.zealotsconsulting.com

Location: Markham
Compensation: Open
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INTRA- NET Portal Specialist- Change Management (Toronto-Downtown)

2012-02-09T10:42:17-05:00

Location: Downtown Toronto- near Union Station
Position Type: Temporary: 2 months with potential extension

Seeking a tech savvy candidate for a two month temporary assignment, located walking distance to Union Station; in Knowledge/ Change Management
Role and Responsibilities

As a member of the knowledge management team the individual would be responsible for creative change management, adoption and promotional efforts related to the tools, technologies an programs within the internal business landscape.
Change Management and Portal Adoption:
Produce monthly newsletter, prepare, distribute and manage subscriber community.
Answer all non - technical feedback , questions and improvement suggestion submitted by Executives of the firm for online portal.
Administration of digital camera and flip camera lending program, answer questions about video production best practices and assist with uploading of videos to intra-net portal.
Manage the portal's online promotional space, assist operations team and portal content contributors on how to add visual interest to the portal's pages.
Metrics:
Administer metrics program for Portal, Portal Search and Profile, as well as other internal tools and technologies.
Provide monthly metrics reports to upper management.
Administer Web Trends system for tracking Portal usage.
Administer the Survey Monkey account to consult with survey creators on survey best practices.

Qualifications and Experience
This role is best suited to an individual who has a minimum of 2 years of experience in a change management, web analytics, knowledge management or marketing role.
Tech savvy
Knowledge of Photoshop, learning module production suites, such as "Captivate" and "Web Analytics" tools such as "Web Trends" is a major asset.
Any graphic design and visual communication skill are also an asset.
Experience with HTML and FLASH preferred.
Proficiency in MS Office Suite.

Rate of Pay is based on experience in the range of $16 - $18/HR

If you are qualified, please hit reply and include your resume.

Location: Toronto-Downtown
Compensation: $16- $18 per hour based on experience.
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Bilingual (English &French)Technical Support Analyst (Markham)

2012-02-09T09:56:52-05:00

Please send resume at resume2011@ gc-employment.com with the title "Bilingual (English &French)Technical Support Analysts" and then register online at http://www.gc-employment.com/jobsearch/index.php?option=com_catsuser&view=register

Position Summary:

Bilingual (French & English) technical support analysts required for a busy, team oriented 7/24 Service Desk supporting technical problems including desktop/operating systems, hardware, software, voice, e-messaging and connectivity. Successful candidates must be available for a 7 day work environment via rotation shifts including day and afternoon and also required to be available for shifts from Monday to Sunday.

Requirements Specification:

- Must be fluent in French and English
- Required minimum 2-3 years of experienced as a Bilingual Technical Support Representative
- Proven track record within a Service Desk/Help Desk environment or equivalent aptitude
- Ability to troubleshoot a variety technical of issues with proven problem determination skills
- Specific experience with MS-Outlook, Java, Windows XP
- Office 2010, Windows 7 and RIM support experience is an asset
- Excellent oral and written communication skills in both English and French
- Ability to work in a high pressure environment
- Outstanding customer service skills
- Should be available for a 7 day work environment via rotations including day and afternoon shift
- Experience with ticketing systems is an asset
- Post secondary education is an asset

Responsibilities:

- Exemplary technical aptitude combined with excellent customer service and communication skills to field technical support calls
- Ensure efficient problem tracking via ticketing
- Perform assessment of wide-impact or potential wide-impact outages and escalate accordingly
- Provide ongoing feedback regarding problem handling and customer service improvements
- Demonstrate continued skill development by supporting multiple lines of business

Compensation:
- 18.52 per hour

Location: Markham
Compensation: 18.52 per hour
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BILINGUAL TECHNICAL SUPPORT (Etobicoke/Mississauga)

2012-02-09T09:56:46-05:00

BILINGUAL TECHNICAL SUPPORT REPRESENTATIVE

Our client who is a leader in the industry is seeking bilingual (french/english) technical support representatives to join their amazing team.

Perks
-40k
-TTC discounts
-Full benefits after 3 months
-Employee Share ownership plan
-2 weeks vacation + floater days
-Education reimbursement
-Performance bonus
-A lot of opportunity for growth

Hours: Monday to Sunday 8:00AM to 8:00PM

Job Description:
-Handling inbound calls from clients
-Troubleshooting operating systems
-Provide technical support to customers as it relates to diagnosing issues with their point of sale hardware
-Answer the helpdesk phone and provide call resolution or assign (escalate) to appropriate level 2 support

Qualifications
-Must have previous technical support experience
-Must be bilingual (french/english)

If you are interested in this position please send your resume to Gabrielle at gmutchmore@bilingualone.ca

Thank you

Gabrielle Mutchmore
Your Bilingual Staffing Expert
Votre Expert en Recrutement Bilingue
BilingualOne

"We get the job done for you!"

Location: Etobicoke/Mississauga
Compensation: 40k
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Application Support Analyst (Toronto)

2012-02-09T09:38:14-05:00

This is a contract position, expected to last 6-months but could possibly be extended.
The position is available immediately.

Role: Application Support Specialist

Our client, a Toronto-based Retailer and Manufacturer is looking for an Application Support Specialist to help support existing systems.

What we are looking for:
- Minimum 3-years of technical support experience with back office ERP systems
- Fast learner
- Very strong communication skills
- Available immediately
- Someone who will work in the office (this is an on-site position, not a remote position)

Thank you for your interest in this position but please do not send your CV if you do not have the required technical support experience with a back office ERP system.
Only candidates we feel are qualified will be contacted.

Location: Toronto
Compensation: TBD, based on experience
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Technical Support Representative (Mississauga/Brampton)

2012-02-09T09:18:05-05:00

As a growing company, SmartPrint is progressive and enabling. We have built a strong vision and company culture, while giving team members the flexibility to grow with us and build on that vision. Our exceptional success means that we're expanding our already thriving team and currently seeking multiple, outstanding individuals to join us in the pivotal position of Technical Service Representative in the GTA.

First, visit our website at www.SmartPrint.com and find out a little more about us. You'll see that our way of doing things is simple, straightforward, and well above average. We're different. Our team lives it. Our customers feel it, and keep coming back for more!

TITLE:
Technical Service Representative

STATUS:
2 year Contract Position -- Full-time

SUMMARY:
Your role is to leverage our toolset to proactively monitor our client's network devices, exceed promised SLA's and to ensure maximum user uptime.

REQUIREMENTS:
� Certificate or diploma from a recognized technical school or a college in the field of electronics, electrical repair, reprographics or a related field (2 or more years of related field experience as a technician may be substituted for the certificate/diploma.
� Electro-mechanical aptitude, electronics knowledge, computer literate
� A+ Certification
� Microsoft MCP Certification
� N+ for Networking (preferable)
� Comptia + Certification (preferable)
� Experience or Authorization on HP, Lexmark, Xerox (preferable)
� Own insured vehicle with valid Ontario driver's license (mileage reimbursed)
� Good communication, strong customer service skills
� Ability to understand and follow written and verbal instructions
� Ability to work productively both independently and within a team environment
� Ability to thrive in fast paced, high pressured situations
� Working hours are Mon-Fri, 8:30am-5pm.
JOB SETTING:
This position will be performed at client's sites, generally in office environments.
THE POSITION INCLUDES:
� Competitive Salary
� 2 weeks paid vacation

Location: Mississauga/Brampton
Compensation: 36,000
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IT SERVICE DESK CLERK (RICHMONDHILL, ON)

2012-02-09T08:50:43-05:00

Avery HR is currently hiring for our clients in the Richmond hill area.

Seeking IT Service Desk Clerk
Major Responsibility Areas:

� Provides first line support in the service desk function, this role includes but is not limited to:

o First line liaison: receiving calls, recording, tracking incidents and service requests; receives and records all reported incidents from internal and external customers with the corporate IT Service Management System.

� Provide ownership and manage the Incident Management life-cycle (Initial Support, Initial Investigation and troubleshooting, Resolution, closure, verification and confirmation of service restoration with end user.

� Monitors the status and progress toward resolution of all open incidents; confirms resolution and closure of incidents and keeps affected customers informed about progress of the statues of their incidents. In addition, monitors and follows escalation procedures relative to the appropriate service and Service Level Agreement (SLA).

� Monitor incidents for inclusion into knowledge database and document knowledge entries based on established procedures and processes.

� Resolve incidents from customer clients meeting established SLA targets, either through first call resolution, or escalate to senior support groups where necessary when resolution cannot be found during initial support.

� Adoption and compliance to customer Incident Management Process, Policy, and Procedures.

� Ability to effectively execute the Incident Process based on accepted ITIL based industry best practices.

� Ability to work and collaborate with internal/external resources in order to determine appropriate business impacts, conflicts, and risk associated with the Incident Process within the customer's IT environment.

� Ensure that all incidents, especially Critical/High incidents, are processed with the appropriate urgency in order to continually improve/minimize downtime and impact to the business.

� Ability to document and interpret call flows and call handling scripts, templates, and support processes for IT Service Centre Analysts.

� Expertise and experience using Incident Management Tools is mandatory. (Remedy a plus)

� Provide management reports on incident, service level and call volume trends.

� Make recommendations to Management on incident management process improvements.

� Lead or participate in continuous improvement initiatives for the IT Service Centre.

� Develop training programs and delivery training to IT Service Centre analysts on new IT infrastructure being brought into the IT Service Centre to support.

� Assist in the co-ordination and proactive communications to the required Line of Business areas in communicating planned and short-term changes or downtimes that may impact the service levels of the companies users/customers.

� Perform incident trend analysis to identify underlying problems in the infrastructure so that root cause can be identified and corrective action can be taken.

� Escalate incidents to appropriate Incident Manger on duty for all critical and high incidents.

� Evaluate all Project acceptance packages for rejection or approval based on their impact to Customers and whether all requirements have been met.

� As a member of a project team, participate in projects defining customer service level objectives, business requirements, training objectives for IT Service Centre.

� Participate in user acceptance testing of developed solutions or new infrastructure technology.

Minimum Qualifications:

This position requires a minimum University degree or College diploma in Computer Studies or equivalent, five to ten years of progressive experience in Information Technology, thorough knowledge of IT products & services, policies, security and incident management process.

The position also requires Subject Matter Expertise in the following areas:

� Incident Management tool (Remedy +)

� ITIL v2 or v3 Foundations

� Proven effective documentation, reporting, and report writing skills

� Superior interpersonal, written, and verbal communication skills.

� Strong leadership, problem solving, analytical and decision making skills

� Proven experience working with ITIL Service Desk Processes and Procedures is a must.

� Systems Management Server (SMS) or other equivalent remote control tools for incident resolution.

� Microsoft Office products

� Operating Systems such as Windows 98/NT/2000/XP/7

� Understanding of network protocols (IP)

� Client/Server environments, LAN/WAN, Microsoft Networking

� Knowledge of Telecommunications & IT Infrastructure principles

� Lotus Notes

� Office Automation technologies (i.e. HP Printers, Blackberries, IBM Laptops/Desktops)

� Video Conferencing Equipment (Polycom)

� Project Management Principles

� IVR technologies and skills based routing

� Superior customer service skills and proven negotiating and conflict resolution abilities.

� Superior and demonstrated ability to work in a team-based and communicative environment.

� Ability to provide high quality documentation of work procedures

� Strong vendor relationship skills.

� Comfortable working with all staff and management levels, particularly across departmental boundaries.

� Demonstrated adaptability and flexibility.

� Ability to effectively deal with multiple stressful, high pressures, high visibility issues under stringent time constraints.

� Pro-active and motivated; self-starter, able to work using own initiative with minimal supervision managing numerous concurrent tasks.

Location: RICHMONDHILL, ON
Compensation: TBD
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Computer maintenence (Etobicoke)

2012-02-09T08:12:33-05:00

I am looking for someone who would come over to my place (Etobicoke, RunRow x Winnipeg area) occasionally (time-to-time) to clean up and maintain my computer. Please indicate your expertise and your fee
Thanks

Location: Etobicoke
Compensation: contract
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Data Communications Technician (Toronto)

2012-02-09T08:04:20-05:00

Founded almost 30 years ago as an electrical contracting firm with just a handful of employees, Spencer Technologies has grown to more than 250 employees and four offices serving the technology needs of hundreds of leading retailers and other multi-site organizations throughout the United States and Canada. Today, Spencer Technologies sets the standard for experience, technical expertise, unparalleled customer service and absolute reliability.

We are currently seeking a Data Communications Technician for the installation and repair of data communications lines and equipment for retail customers.

The field technician will perform the following duties:
� Review and complete work orders to move, change, install, repair, or remove data communications equipment such as cables, wires, POS, CCTV, phone systems, computer terminals, stereo systems, VCR's, televisions, people counters, and wireless RF units
� Read technical manuals to learn correct settings for equipment
� Measure, cut, and install wires and cables
� Splice wires or cables
� Connect microcomputer or terminal to data communication lines
� Disassemble equipment
� Inspect and test wiring to locate and repair problem
� Modify equipment in accordance with user request
� Test communication lines to ensure that specifications are met
� Enter commands into computer to test equipment
� Read messages on computer screen to verify that data is being transmitted between locations according to specifications
� Plan layout and installation of data communications equipment
� Demonstrate use of equipment

Requirements:
� Field experience (preferably in the retail industry) in configuration and installation of hardware products, cabling, and networking
� 3-5 years POS break/fix experience
� Expertise with a variety of tech support concepts, practices, and procedures
� Ability to manage and prioritize multiple tasks at off-site client locations
� Excellent written and oral skills
� Expertise in Microsoft Office and Windows products (Excel, Word, XP)
� Willing to travel as a regular part of the job
� Evening and weekend availability will be required

To apply, please reply to this ad and attach your resume.

Location: Toronto
Compensation: DOE
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Location: Toronto
Compensation: DOE
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Electronic Technician (Toronto)

2012-02-09T01:12:14-05:00

Looking for someone who can do "simple" repairs.

Example: - Repairing Audio/Video Cabling including VGA Cables (Soldering required)
- LCD Projector repair
- Speaker Repairs

Please email or call 416-219-4514 for more information

Location: Toronto
Compensation: To be discussed
This is a contract job.
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Photo Repair Technician (Mississauga)

2012-02-08T23:32:21-05:00

The Opportunity
The Photo Repair Technician is accountable to diagnose problems with Canon productions and equipment, and to perform necessary repair actions and related administration. This role must maintain a thorough knowledge of new products, and respond to customer inquiries.

Key Objectives
� Diagnose problems with Canon products and equipment, and perform necessary repair actions and related administration
� Test, disassemble, repair, re-assemble, adjust, and clean Canon products and equipment (consumer equipment and professional grade photo equipment)
� Input repair-related data into local database
� Maintain knowledge of new products through various means through product manuals and training courses
� Respond to customer inquiries, in person and via telephone
� Other related duties as assigned

To Succeed, You will have:
� Completed post-secondary education (specialty in Electronics Engineering Technology)
� Previous experience in the electronics field (1-2 years in the field of Camera, Video, and Lens Repair preferred)
� Excellent computer knowledge (Microsoft Office Suite)
� Demonstrated diagnostic skills
� Excellent communication skills
� Strong customer service skills

Location: Mississauga
Compensation: tba
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Bilingual Technical Customer Service (French/English) (da-Ontario-Mississauga )

2012-02-08T23:31:59-05:00

Job Location Canada-Ontario-Mississauga
Job Stream Information Technology
Job Type Contract, Full-Time
Contract Duration 6 months
Number of Positions Open 2
Start Date of Employment ASAP

Bilingual Technical CSR

Our client is a global leader in cutting edge camera and optical equipment. Located in Mississauga, they are looking for 2 Bilingual Technical CSR's for a 6 month contract.

If you have one year experience in a call centre environment, with basic technical skills this could be the contract for you. Exposure to printers, installing drivers, setting up wireless networks at home or connecting a wireless printer to the router are some of the typical questions that customers will be asking you.

If you possess:

- A+ certification or MCP or MCSE

- 1 year experience in a call center

- Bilingual , French English -- written and verbal

- Strong communication skills

This could be the contract for you!

Location: da-Ontario-Mississauga
Compensation: $16/hr
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Jetform - Filer Software (Markham)

2012-02-08T22:34:57-05:00

Looking for an individual with experience working with Jetform 4.0 or 5.2.
Must be able to know how to edit existing forms and create new one.

Location: Markham
Compensation: TBD
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Need expert to run Live Video Stream (TORONTO)

2012-02-08T22:00:11-05:00

Looking for a Web/ Tech Saavy person for high-profile EVENT.

MONDAY FEB 13, 2012 5pm to 7:30pm Only Needed

Need someone to help initiate and manage Live Video Stream 5-730p

This event is non-profit and unfortunately there is no compensation, however strong reference can be provided and opportunity for future paid-work highly likely.

PLS RESPOND ASAP with your skill set, preferrably before THURSDAY FEB 9 @ 9pm

Thanks

Location: TORONTO
Compensation: 1
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Technical Support -embedded SW/HW

2012-02-08T20:30:16-05:00

A growing company in the Wireless technology, automation and M2M is urgently looking for a support engineer (fresh graduates are welcome too) with good knowledge/experience in embedded SW, HW testing and debugging, JTAG. Ethernet, TCP/IP, UDP communication stacks.
Basic web development, experiences in programming languages (Java, JavaScript, C/C++) and open-source technologies.
Good understanding of the wireless/GSM/GPRS technology is preferred with knowledge of GSM AT commands.
He/she needs to be a self-starter, initiative and can work independently without supervision. Customer interfacing skills are also important. Based in Toronto or Montreal .Travels to the US or overseas are also expected.
The job is currently "contract/part time", but depending on his/her performance and fit for the job, the job will evolve into a full time position with bigger role and responsibilities and international exposure.
Please, send CV, if interested

Compensation: To be discussed
Telecommuting is ok.
This is a part-time job.
This is a contract job.
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Maintenance Supervisor (Aurora)

2012-02-08T20:10:59-05:00

Job title: Maintenance Supervisor
Location: Aurora

Job Description:

The Maintenance Supervisor is required to provide service and repairs to a variety of mechanical and electrical equipment, service and maintain well water and septic waste systems, and respond to various requests and needs of residents and staff. This position requires compliance with appropriate standards for physical plant and building systems and grounds maintenance. Close attention to WHIMIS and provincial health and safety standards must be kept.
The ideal candidate has a broad knowledge of institutional maintenance and facilities management, has a valid driver's licence and is bondable.
For details and to apply, go to:

http://www.fairylakejobs.net/php/job.php?id=1739753

For other job openings in York region, go to: http://www.fairylakejobs.net

Location: Aurora
Compensation: TBD
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Infrastructure Technologist (Toronto)

2012-02-08T19:13:41-05:00

I have a large Client in Toronto requiring support of Infrastructure Operations. This position
reports to the Manager of Computer Operations.

To be competitive for this position you must have 7 or more years of Infrastructure Technology experience
in a technical support role in a relatively large computer environment supporting Microsoft and HP products
as well as VMWare, WAN/ LAN architecture, hardware and software.

The ideal candidate will have an advanced degree in computer science as well as certifications such as
MCSE, MCTS and VCP as well as HP Storage and Servers certificates.

This is a Full time engagement

Location: Toronto
Compensation: To $95 K Base
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HIRING NOW! Hiring T1/T2/T3 Technical Support Specialists (10 Bay Street)

2012-02-08T18:57:41-05:00

SoftCom is seeking dynamic individuals, well familiar with web hosting technologies, for T1/T2/T3 Technical Support Specialists positions.

SoftCom is a dynamic, progressive, and enjoyable work environment providing hands-on experience in all areas of web hosting. As a Technical Support Specialist at SoftCom, one will be faced with new challenges and learn new things -- further one's knowledge base, literarily, every day. This position requires solid understanding of and experience with Internet and web hosting in particular, as well as with Unix/Linux/BSD and/or Windows Servers.

As a Technical Support Specialist needs to have, in addition to some background in systems administration, strong customer service & communication skills, and high proficiency in PC-based hardware. General understanding of web hosting technologies is also required.

Excellent written and spoken communication skills are required, as is the ability to work independently and in a team.

There is ample opportunity for advancement, both further to Systems Engineering or Development, as well as into other parallel areas, if demonstrated by ability and initiative over time.

Responsibilities:
- Resolve customer issues via email
- Support customers over the phone
- Contribute to the external and internal documentation
- Staff training (helping other staff members to learn, and troubleshoot issues)
- Effectively communicate issues and resolutions to all levels of the
organization
- Maintain a broad knowledge of operating systems, programming languages and hardware
- Monitor system logs and activity on all servers and devices that were assigned to you
- Coordinate with development team to schedule releases of software updates, get involved with the ongoing development projects

Skills/Experience:
- Problem solving skills
- Experience and genuine dedication to customer care/service
- Positive, optimistic personality
- Good knowledge of UNIX-like and Windows 200x Operating Systems
- Broad Internet knowledge
- Excellent written and verbal English skills
- Ability and desire to learn new skills quickly
- Self motivation and the ability to work well as a member of a team.

.
Minimum Requirements:
--------------------------------
2 years minimum experience in the following:
- Linux, Solaris and/or FreeBSD
- Linux/Unix administration of services (http/ftp/smtp/etc.)
- Microsoft Windows 2000/2003 Server networking
- IIS administration of services (http/ftp/smtp/etc)
- Apache
- IIS
- ProFTP
- PureFTP
- Sendmail
- Qmail
- MySQL
- MSSQL
- DNS (bind and/or Microsoft DNS)
Experience and excellent familiarity with desktop/client Internet applications (mail/web/ftp/ssh/etc.)
Excellent understanding of DNS
1 year experience/intermediate understanding of TCP/IP networking (subnetting)
Excellent written and spoken English
Ability to support customers via electronic means as well as on the telephone

Additional Desirable Assets:
--------------------------------
Exchange
Perl scripting experience
PHP scripting experience
ASP scripting experience
PBA
cPanel support/administration
Plesk support/administration

Hours: Full time, may involve morning, evening, night, and/or weekend time (24x7 operations) -- there is a relatively high level of flexibility schedules wise.

We offer a relaxed, enjoyable, work environment and reward productivity and initiative.

The location of the head office is 10 Bay, Toronto ON.

Please forward us your cover letter, resume and salary requirements. Due to the number of applications received, only those to be interviewed will be contacted. Responses to a short questionnaire by email or telephone may be required before an interview is scheduled.

Location: 10 Bay Street
Compensation: Depends on Experience
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Technical Support Tech II (Mississauga)

2012-02-08T18:39:47-05:00

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online.. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.

Amazon, one of the top 100 companies in the United States, has an immediate opening for a Technical Support Technician II (Senior Technician) in our fulfillment center. Fulfillment centers throughout the world handle millions of items from tens of thousands of vendors and ships them throughout the globe each day. The successful Senior Technician will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the fulfillment center and serves as a resource to junior technicians while also acting as a representative of the IT department to our customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

Senior IT Technicians must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. They must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and tact required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. Superior customer service skills in dealing with all levels in a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of junior level technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired.

Basic Qualifications:
* Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
* Advanced Troubleshooting skills in a multi-user high pressure environment
* Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
* Experience with Data Cabling / Computer Facilities maintenance
* Proven skills in PC repair, troubleshooting, deployment, and liquidation
* Proven ability to work successfully with limited supervision
* Proven ability to communicate effectively, (written and verbally) with peers, management, contractors and vendors

Preferred Qualifications:
* Bachelor's degree in Computer science or IT related field.
* Microsoft MCSE, MCITP Systems Administrator (Active Directory)
* Cisco CCNA certification
* Advanced Linux systems administration
* Strong troubleshooting skills of very complex systems
* Excellent verbal and written communication skills
* Ability to explain complex IT concepts in simple terms
* Ability to manage high priority projects
* Willingness to direct self-development for career advancement

Applicants may apply directly at Amazon.ca/Careers, job ID 154048.

Location: Mississauga
Compensation: Dependent on experience
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HelpDesk Analyst (Richmond Hill)

2012-02-08T16:34:35-05:00

Location: Richmond Hill
Compensation: $18-21/hr
This is a contract job.
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Technical Support Analyst (POS) (Toronto)

2012-02-08T16:18:03-05:00

Our client, one of the largest POS solution providers in North America, is currently looking for a Technical Support Analyst.

Tasks:
-Collect data from available resources and analyze information to determine if client issue is hardware, data communication, software configuration, and/or code change issue
-Respond back to client with status/resolution updates and/or prepare a plan for further problem determination
-Provide recommendations to client on resolution of issue

Experience:
-Minimum of 2 years supporting clients on a technical help desk, preferably with POS (Point of sale) applications
-Excellent communication skills

If you have experience with POS technical support, please make sure you mention that in your cover letter.

Connecting you + Quantum: With our contacts and your skills, we're a winning combination. Put Quantum on your team and apply today!

Contact Information
Aysha Dileen
Fax: (416) 366-4363
aysha.dileen@quantum-qtr.com

Visit us at www.quantum-qtr.com for more job opportunities!

Have you heard about our Referral Bonus Program? If you refer a friend or colleague who is hired into a permanent I.T. role, you may be eligible for a Visa Gift card of $100!

We appreciate all expressed interest in this position, however, only the candidates selected for interview will be contacted. You will certainly be contacted before we submit your resume to any of our clients.

Quantum is an equal opportunity employer.

Location: Toronto
Compensation: 40 000$
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IT Support Technician (Toronto)

2012-02-08T15:15:47-05:00

This is a contract position until May;

RESPONSIBILITIES:
Provide day-to-day support, troubleshooting and system monitoring
Deliver technical support to all employees in a timely and professional
manner.
Investigate technology solutions for users as required and setup/install new
hardware/software for users.
Provide website support to Communications & Membership, including
processing of access requests, maintaining currency of information and
uploading of content and files according to brand standard and
preparation/sending of email blasts.
Liaise with manufacturers and vendors to resolve technical issues
Create and update technical documentation
Manage inventory of hardware and software
Assist in special product-related issues as needed.

Specific areas of support include:
Windows XP/7 desktops, laptops
Blackberries, ipad2s and other devices
Office 2007/2010
Microsoft Access/SQL 2000 database
Network administration in Microsoft Server 2003 environment including
active directory administration, granting rights, group policies, general server
maintenance
Hosted Microsoft Exchange administration including email troubleshooting
Hosted Blackberry Enterprise Service administration
Some phone system maintenance including password resets, voicemail,
simple set programming
Various other IT related duties.

Location: Toronto
Compensation: TBD
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Bilingual Technical Support Client Care Rep (London, ON)

2012-02-08T13:00:53-05:00

Who we are

We are a full service In-Store Digital Merchandising provider that addresses enterprise customers' business objectives by providing accountable digital narrowcasting networks and strategies. We specializes in strategic planning, content development and media sales. We offer our employees a high tech environment and a casual atmosphere.

Who you are

You have a proven history of providing great customer service and a proven technical aptitude. You are proud f your ability to offer professional and timely technical HelpDesk support to service teams with respect to troubleshooting -- hardware, software, applications and systems. You are open to working overnight and evening shifts. You have strong network troubleshooting skills in a client / server architecture and are comfortable with remote device and peripheral troubleshooting. You want to work for a fast growing and passionate young company.

Qualification

� Bilingual (English / French)
� Diploma or Degree (or equivalent experience)
� Be comfortable with 24/7 on-call duties on a rotating basis

The job

� Network monitoring, exception reporting and issue triage using internal software
� Provide support for customers and service teams
� Perform priority content updates on network
� Document defects or feature requests by customers and submit to engineers
� Dispatch field service technicians
� Train customers using WebEx software

Mental

� Ideally work with minimal supervision (self motivated)
� Organized and detail oriented
� Great communicator and team player
� Great problem solver (think outside the box)

Technical

� Familiarity with Linux operating systems
� Aptitude for computers, networking devices, and Microsoft applications
� Strong networking and client / server architecture
� Tech savvy in general

There is an afternoon and overnight shift avaliable.

Feel Qualified? We would love to hear from you!

Location: London, ON
Compensation: $38,000 - $44,000 depending on shift
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Technical Support - Bilingual (Toronto)

2012-02-08T12:19:07-05:00

FLUENT in FRENCH & ENGLISH a MUST

-Knowledge of HTML, source codes necessary.

Position Summary:

The Bilingual Technical Assistance Representative is responsible for providing detailed technical troubleshooting and support for customer's day to day processing needs.

� Provide technical support to customers as it relates to diagnosing issues with their point of sale hardware, e-Commerce solution software, d and any network troubleshooting required.
� Answer the helpdesk phone and provide call resolution or assign (escalate) to appropriate level 2 support.
� Using effective problem solving techniques to manage customer expectations while managing multiple priorities.
� Assist 3rd party helpdesks and partners with integrated point of sale solutions as needed.
� Promoting products and services to customers in order to maximize leads for Sales Group.
� Identifying process gaps and product opportunities and providing recommendations

All interested candidates should email their resume.

*Please note that only qualified candidates will be contacted. Thanks for your interest

Location: Toronto
Compensation: $35-$40k
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Level 3 Technical support-Solaris (Toronto, ON)

2012-02-08T12:11:02-05:00

Extensive background in use and knowledge of Sun Microsystems Hardware & Software.
Experience & Knowledge of Sun Microsystems from workstations to Enterprise servers.
Experience in supporting Cisco switches and HP hardware
Drivers licence and car is required.
Solaris System Administration Certification for Solaris 7, 8, 9, 10 or No of years of enterprise support experience
Experience in analytical troubleshooting (ATS)
This is a FT perm position

Location: Toronto, ON
Compensation: in line with experience
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IT Field Support Specialist - Quartet Service Inc. (Downtown Toronto)

2012-02-08T11:25:32-05:00

POSITION SUMMARY:

Is responsible for providing 2nd level support and remote assistance for Desktop, Internet and Telephony customers on-site, via telephone and via remote control applications out of one our locations in Toronto. Is responsible for supporting a variety of Windows Professional and Server Environments focusing mostly on desktop, productivity applications and standard and custom end user applications. Solves issues with the customer in a timely manner whenever possible and escalates where appropriate to management or appropriate engineers. Acts as the front line to customers.

POSITION RESPONSIBILITIES:
1. Provide onsite support to customers as well as remote and phone assistance where required
2. Dispatching or escalating issues to management or Engineers
3. Entering, monitoring, resolving and deploying tickets through Standard Helpdesk Application.
4. Working to update documentation and knowledge base to ensure customer data is complete
5. Assist Helpdesk personnel and field staff to resolve issues and escalations as required.
6. The possibility of performing other duties as required or requested by management
7. After-hours and coverage where required.

POSITION QUALIFICATIONS: (Minimum Knowledge, Skills and Experience required in the role):
Work Experience (Type, Position, Industry)
 2 years of experience troubleshooting IT issues
 Experience operating in a Customer Field Service role.

Formal Education/Designation, Certification
 Degree or Diploma in IT related field, or combination of equivalent training and experience.

CORE COMPETENCIES:
TECHNICAL:
 Hands-on experience of Microsoft Windows 2000, XP, Vista, Windows 7, operating systems required.
 Hands-on experience with remote assistance tools including: WebEx, LogMeIn and Terminal Services required.
 Hands on experience with Anti-Virus and Anti-Spam solutions.
 PC and Laptop hardware solutions including configuration and troubleshooting of peripheral devices such as network cards, modems, printers, personal digital assistants.
 Solid experience and knowledge of all Microsoft Office platforms and applications.
 Experience troubleshooting Network issues including TCP, IPX and NetBEUI
 Experience with Blackberry and other Smart devices
.

INTERPERSONAL / SOFT SKILLS:
 Excellent Customer Service Skills required
 Excellent Communication skills required (both oral and written) with customers and internally
 Flexibility and Adaptability
 Initiative

Location: Downtown Toronto
Compensation: TBD
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Web Support Analyst - Enterprise web content management system (Toronto)

2012-02-08T10:54:51-05:00

It's a contract opportunity downtown Toronto at a large organization.

Responsibilities:

Take instructions on and conduct updates to the client's internal web sites (Enterprise web content management system) - Experience with Enterprise Web Content management systems is preferred
use EWCMS to post content, and liaise with Web Development team for technical support or assistance with larger projects
have working knowledge of HTML, may be assigned some other administrative support duties
Savvy with technologies, system is similar to WORD.
Strong communication skills

Key Accountabilities:
- Providing support for all end user hardware and software including the operating systems, office applications, various custom applications, printers, etc.
- Provide timely resolution of system/application problems as dispatched by the help desk through problem determination, ownership, root cause, problem logging and follow through to completion
- Implement hot fixes, patches, updates (obtaining support from more senior Helpdesk staff, as needed)
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, dialogue with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Knowledge and Experience
- Certification, college degree or BA in Computer Technology or equivalent training
- 1-2 years experience in call centre or computer customer service
- hands-on experience in the troubleshooting and break/fix of this equipment
- MCP (Microsoft Certified Professional) - W2K stream or above - would be an asset
- MCSA (Microsoft Certified Systems Administrator) - would be an asset

Skills and Competencies:
- Knowledge and experience on call center management system
- Knowledge of Windows XP/VISTA/2000 and LAN/WAN environment
- Familiarity with MS Office Suite, Blackberry, and MS Outlook
- Advanced knowledge of industry standard hardware/software
- Hands-on experience in troubleshooting and break/fix of applications and/or hardware
- Ability to read and comprehend specialized technical documentation, as required
- Ability to perform light manual labor, i.e. lifting monitors or PC's
- Ability to handle multiple concurrent calls/tasks in a fast paced environment
- Excellent verbal communication skills and documentation skills
- May have occasional evening and/or weekend work; rotating on-call after hours support

Attributes:
- Customer service orientation
- Strong interpersonal skills
- Able to correctly follow procedures and work independently to achieve results
- Organized, able to prioritize activities with strong time management
- Team player

Location: Toronto
Compensation: hourly
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Solution Consultant (Business Analyst) (Toronto, ON)

2012-02-08T10:27:46-05:00

BPS Resolver Inc. (Toronto, ON) provides compliance and enterprise risk management software and services to F1000 companies in over 40 countries. Areas of focus include internal controls (SOX/Bill 198) compliance, Enterprise Risk Management processes, risk assessments, IT process improvement, issue and action tracking, internal audit and NERC Compliance.
Growing rapidly, this innovative software and services company is looking to hire a Solution Consultant for Governance, Risk, and Compliance to be based out of the Toronto area.

Job Description

You will work with our clients to help them derive the most business value from implementing our software. The Solution Consultant is responsible for coordinating projects, leading software training, consulting on the configuration of our software and actually configuring our software. This position is instrumental in ensuring a successful rollout across the client organization and adoption of the software by end users.

Duties and Responsibilities

Coordinate and Manage Project
� Coordinate implementation projects and manage project work plans
� Conduct weekly update meetings with clients

Consult on Use of Software
� Review existing client documentation
� Document existing business processes
� Advise on ways to best structure and configure BPS Resolver's software
� Configure software to meet client requirements and processes
� Subject matter expert for BPS Resolver software, including both existing functionality and upcoming features
� Provide guidance on the following topics:
o SOX and Bill 198 Compliance
o Enterprise Risk Management
o Internal Audit
o Legislative Compliance Management
o NERC Compliance
o Environmental, Safety and Sustainability

Train Clients on Software
� Preparing user materials and presentations to ensure successful learning and adoption of the new system
� Lead training sessions for all BPS Resolver software solutions (typically 2-3 day courses)
� Support the roll-out of BPS Resolver software across the client organization

Cross Sell and Up Sell
� Identify new software and services sales opportunities on current engagements

Qualifications

Ideal candidates possess "Big 4" accounting or consulting firm experience and governance, risk management, compliance or software implementation consulting experience.

Location: Toronto, ON
Compensation: $45K-$75K/year plus benefits
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Technical Support Representative (Toronto or Richmond Hill)

2012-02-08T09:47:52-05:00

SIMMS/Diamedx Inc.
Medical Imaging Experts

Position: Technical Support Representative
Number of openings: 1
Term: Full-Time, Permanent
Location: Toronto or Richmond Hill, please specify preference.
Salary: 40-50k annual, depending on fit and qualifications.

Posted until filled.

SIMMS is a small and exciting medical imaging software company, located in Toronto. For nearly a decade, we have provided software solutions to over 300 Ontario and Quebec medical imaging clinics, building on our passion for improving the Canadian healthcare system. We have seen exponential growth over the past year and are looking to increase our team to meet the demands of our clients and ensure a high standard of service.Being a small organization has its advantages! We offer a challenging and fertile environment for your skills and talents - innovation and out-of-the-box thinking are encouraged and practiced daily.

We are currently looking for a strong client-service oriented Technical Support Representative to provide excellent customer service and technical support to our clients at the first point of contact. The successful candidate will resolve client issues at the lowest stage possible and escalate when necessary.

Duties and Responsibilities:
� Receives requests for service via telephone, e-mail and SIMMS ticketing system from end users
� Provides quality computer support to end users, troubleshooting software application issues as well as PC hardware, peripheral, and network issues
� Analyzes, defines and researches the end user's problem, identifies root cause, and implements/recommends solutions to appropriately resolve issue to the end user's satisfaction
� Provides appropriate escalation of support requests for expedient resolution
� Follows the SIMMS's established service standards to ensure consistent quality service is provided to internal customers
� Identifies recurring problems/trends; notifies and works with the software development team to reach root cause solutions
� Performs upgrades on equipment, software application installations and maintenance as well as hardware configuration
� Provides remote computer support as well as installations for SIMMS users as requested
� Recommends changes to processes and procedures to improve End User Support services and SIMMS applications
� Maintains confidentiality of all computer-based information related to the SIMMS, its clients and its employees
� Support in-house infrastructure (computers, VoIP, peripherals, software, servers)
� Setup necessary computer and network hardware at customer sites
� Assists System Administrator with provision of data centre

Technical Requirements:
� Knowledge Windows operating systems, including configuration, system administration, and troubleshooting procedures.
� Knowledge of SQL.
� Knowledge of Networking including troubleshooting, router configuration

General Requirements:
� Completion of College/University degree.
� Excellent oral and written communication skills.
� Passion for working with people and helping customers succeed.
� Exceptional problem solving and troubleshooting skills.
� Demonstrated ability to take ownership of tasks and projects and ensure their completion.
� Ability to learn new technologies quickly.
� Ability to multitask effectively and work well under pressure.
� Strong organizational and time-management skills.
� Ability to work independently with minimal management direction.
� Valid driver's license.

We thank all applicants for their interest in SIMMS. Please note that only short-listed candidates will be contacted for an interview.

To apply for this position, please forward your resume, cover letter and desired salary.

Location: Toronto or Richmond Hill
Compensation: Salary: 40-50k annual, depending on fit and qualifications.
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Bilingual Technical Support Analyst (Automotive) (Markham)

2012-02-08T08:49:02-05:00

Click here to apply for this Bilingual Technical Support Analyst (Automotive) Job (Markham, Ontario, Canada)

Markham, Ontario, Canada

Job Code: #737
Title: Bilingual Technical Support Analyst (Automotive)
Job Location: Markham ON

Job Description:

Salary: $40,000 - $50,000 + Bonus + RSP Plan + Tuition Reimbursement

If you are looking to shift your career into high gear, then read on. In this role, you will provide support on desktop systems, software and hardware. You will also provide support to both internal (Company's employees) and external (Company's Dealer Network) customers.

Accountabilities:

- Troubleshoot to determine and resolve the root cause of many hardware and software malfunctions at the desktop level.
- Perform software and hardware support and maintenance at the desktop level.
- Perform moves, adds, changes of computer equipment.
- Provide user support on business applications and all communications systems (e.g. telephone, cellphone, e-mail).
- Perform clerical and administrative duties such as inventory management, purchase orders/requisitions, invoice tracking and monitoring and maintain all user manuals.

Competencies:
- Bilingual French / English, spoken and written
- Familiarity with IT Helpdesk Call Logging software
- Intermediate level expertise with common applications -- MS Windows, MS office, Adobe, etc.

Experience & Education:
- Undergraduate degree
- 1-2 years of Call Center experience (in a similar capacity).

Please Note: FULL benefits available to the right candidate including: Bonus, RSP Plan and Tuition Reimbursement.

If you are qualified and interested in this role, please apply today!

J2W: CSR

Location: Markham
Compensation: $40K - $50K + Bonus
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audio/video/security installer (GTA )

2012-02-08T08:31:14-05:00

A custom audio/video installation company that operates in the GTA is looking for a junior to senior technician with the following experience and qualifications.

1 Installation and setup of surround systems, multi-room audio, lighting, phone, door bell, projectors, screens and home theater systems.
2 Programming of remote controls ( RTI, Harmony Etc )
3 Comfortable with Windows and Mac computers
4 Knowledgeable with IP networks, switch, routers
5 Ability to use hand tools, voltmeter and a signal tracer/toner
6 Ability to perform duties in an organized and conscientious manner.
7 Knowledge of or interest to learn Control 4, AMX, Crestron, Lutron programming
8 Prewire of new construction sites
9 Alarm system installations ( DSC )
10 Must be punctual
11 Must have car

If you feel that you meet all of these requirements, please forward your resume along with your most recent employment reference.

Location: GTA
Compensation: Typical Pay Range 16/hr to 25/hr
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Sr Technical Support Lead (Toronto)

2012-02-07T22:55:48-05:00

Overview:

Are you an up the ranks IT Technical Lead who loves technology and still wants to stay 'hands on'? Are you passionate about providing an exceptional Customer Experience? Do you want to make an impact by implementing new and innovative processes and technologies? Our client -- a leading ERP solution provider in its niche market - is looking for someone like you with excellent management and organizational skills to lead a small customer support team, manage complex projects, and provide third level technical customer support.

Things you need to have:

Demonstrated ability in Networking Architecture WAN - TCP/IP
MSCA or MCSE Certification

Demonstrated experience supporting Firewalls

Minimum 7 years' experience in an IT support role

Excellent Communication skills, Management Skills, Organizational skills and Analytical skills.

.

It would be great if you also had:

CISO Certification

experience supporting the Avaya Phone System

Demonstrated experience deploying services and applications to a cloud based model

Location: Toronto
Compensation: based on experience
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Tech Support (Yonge & Eglinton)

2012-02-07T20:22:18-05:00

The Job

Tech Support
5 week position starting Monday February 13, 2012
5:00 p.m. to 11:00 p.m. Monday to Friday and Sat 11:30 a.m. to 6:30 p.m. (must be available for all 6 shifts per week)
Working in a busy Call Centre environment at Yonge & Eglinton
Pay is $10.25 per hour paid by cheque

Job Responsibilities

Uploading files from digital voice recorders onto computer via USB port/cable
Accurately identifying the qualified files to be uploaded
Accurately renaming of files to match a numeric output
Daily back up of uploaded files
Maintaining and troubleshooting digital recorders
Training agents on using the digital voice recorders

Job Requirements

Computer savvy
Tech savvy
Familiar with digital voice recorders
Familiar with uploading and saving digital recordings
Ability to easily train people of all different tech comfort levels
Ability to execute instructions accurately and in a time sensitive manner
Knowledge of the Market Research industry a definite asset!

Cut-and-paste resume in the body of the email so we won't have problems reading the format.

Location: Yonge & Eglinton
Compensation: $10.25 per hour (paid by cheque)
This is a part-time job.
This is a contract job.
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Technical Support for Web Based Software (King / Bathurst On-Site ONLY)

2012-02-07T19:18:18-05:00

Job Description:
Great Exposure is seeking an individual to support its clients on its custom built school management software, CampusLogin (http://www.CampusLogin.com).

This individual will handle incoming phone calls and emails regarding the CampusLogin software. In addition this person will manage client projects, change requests, monitor completion dates, and present finished projects to the client.

Who We Are:
Great Exposure Inc. services hundreds of schools across North America, not only with CampusLogin, but also with its own propriatory education portals and graphic design services.

About CampusLogin:
CampusLogin is an incredibly dynamic, robust, customized piece of CRM (customer relationship management) software. It profiles every lead in the database, and allows recruiters to send emails and schedule follow ups. It also provides many mass marketing techniques. In addition to lead management CampusLogin also include a full suite of student administration tools. CampusLogin is fully integrated to manage a school's website, vendors, leads and students.

What We Need:
This position requires a very organized, detail oriented, technology savvy individual. This position requires someone who is very comfortable on a computer, can learn things very quickly, and who has ideally worked in a position like this for a software company before.

What You Will Do:
Assist the Great Exposure account executives
Converse with clients
Check completed projects for accuracy before sending to client for approval
Manage completion dates and deadlines
Field technical support questions on the CampusLogin software
Train new users on CampusLogin

Skills Required:
Intermediate/advanced computer skills, with a willingness to learn
Good time management
Organized and able to work on multiple projects at once
Detailed and solution oriented
Excellent phone manner, with a strong command of the English language

Take advantage of this opportunity to join a very successful, relatively small, yet fast growing company and play an integral role in its continued success.

Location: King / Bathurst On-Site ONLY
Compensation: Dependent on experience - 35-45k
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Computer and Copier Technician (Concord Ontario)

2012-02-07T18:43:52-05:00

Looking for a Computer and Copier Technician

Must have good experience of Assembling Copiers
Must have good communication skills

Start Monday
Interview Tomorrow at 2 PM in Mississauga

2 Months Contract

Location: Concord Ontario
Compensation: Pay Rate $14/hr
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Technical Consultant - IT (Mississauga)

2012-02-07T17:20:42-05:00

Technical Consultant - IT

BeneFACT Consulting Group is Canada's largest independent Scientific Research & Experimental Development (SR&ED) consulting firm. BeneFACT utilizes market-leading financial and technical expertise to ensure that companies maximize their SR&ED tax credits. With deep experience in General Manufacturing, Information Technology, Food & Beverage, Chemicals and Oil & Gas, Life Sciences & Biotechnology and other fields, BeneFACT is uniquely positioned to provide risk-free service to businesses seeking SR&ED tax credits.

OPPORTUNITY

We currently have a unique opportunity for a talented Technical Consultant to join our team of high caliber professionals. The Technical Consultant will be responsible for onsite visits with clients, reviewing and analyzing clients' technologies, conducting thorough technical interviews with staff members, and coordinating the preparation of technical reports describing the client's R&D activities.

TASKS

As a Technical Consultant, you will have the opportunity to gain broad practical exposure to cutting-edge technologies across the industries of your interest. Through interaction with clients, you will drive the technical discovery and interview processes and will be responsible for gathering complete and accurate technical information related to client's projects. Duties include:

� Analyzing and reviewing clients' technologies and identification of eligible work
� Conducting detailed technical interviews in a specific format with Software Engineers, Technical Managers, Project Managers and other technical leaders
� Analyzing, synthesizing, articulating and conveying technical information
� Working with the financial team to ensure optimized benefits are claimed for your clients

REQUIREMENTS

� University degree preferably in the field of computer science, information technology or software engineering. Masters or Ph.D. level an asset.
� Must have 3+ years of work experience in a programming environment within software industry
� Knowledge in the following programming languages: C++, C#, Java, Flash, ASP.Net and PHP
� Fully versed on software development life cycle
� Excellent communication skills and ability to articulately discuss and convey technical matters
� Great presentation skills required for leading meetings and identifying clients technical specifications
� Strong technical questions skills and an ability to articulate complex tax law to technical managers
� High degree of professionalism with outstanding ability to work effectively and efficiently with external client personnel at all levels of management
� Excellent time management skills as well as the ability to work independently and to simultaneously handle multiple client projects
� Prior consulting experience a definite asset
� Access to vehicle required with some element of local travel

COMPENSATION

BeneFACT offers a highly competitive salary and compensation package. Compensation is directly commensurate with experience, qualifications and performance.

TO APPLY

Please apply directly to: ITTechnicalConsultant.Benefact@hiredesk.net or visit http://www.benefact.ca/careers.html.

Location: Mississauga
Compensation: tbn
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MAC Technical Support Specialist (Toronto)

2012-02-07T17:04:45-05:00

MAC Technical Support Specialist

Responsibilities
� Assist in the use of OS X applications, systems and procedures related to but not limited to marketing, graphic design, accounting and business systems.
� Respond to calls from users requiring assistance to problems relating to the use of Macintosh computers and the Apple platform.
� Support and resolve local and/or network printer issues.
� Assist in the guidance of software applications for users of various disciplines and provide basic support for specialized business applications.
� Assemble hardware components, install OS X workstation operating systems software, install productivity and specialized business application software.
� Meet with IT management on a regular basis to discuss, evaluate, and implement any change to services.
� Adhere to policies and procedures as it relates to system security; monitor and report potential system violations.
� Assist with various projects and assignments as required.
� Inform users and follow up on any time delays associated with the problem resolutions, the nature of the problem or the volume of outstanding issues requiring resolution.
� Participate in on-call rotation.

Requirements:
� University degree or diploma in computer science or related discipline.
� Excellent communication skills and the ability to work in a team environment.
� Basic understanding of inter-networking connectivity of workstations on the LAN
� Strong knowledge and understanding of the Apple platform and OS X, client.
� Demonstrated understanding of systems security management, internet services and networking
� Flexible and willing to work non-standard work hours, including evenings, overnight, holidays and weekends. Must be available to work in an on-call rotation.
� Strong trouble shooting skills and a desire to solve the problem at hand
� Proven ability to work in a fast-paced environment, managing multiple priorities

Location: Toronto
Compensation: N/A
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bilingual technical support (toronto)

2012-02-07T13:20:02-05:00

We are looking for a bilingual technical support /customer service person to help us take care of our growing customer base. Experience in a support environment is required -- minimum 1 year, French level -- fluent spoken, intermediate or higher written. please apply in cinfidence vial email with a current resume attaached.

Location: toronto
Compensation: salary plus benifits
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bilingual technical support (toronto)

2012-02-07T13:19:28-05:00

Location: toronto
Compensation: salary plus benifits
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Customer Technical Support (Toronto)

2012-02-07T13:16:24-05:00

Job Description

Customer Support at Metavera is about providing exceptional service to our customers around the world. You will respond to users' inquiries: answering questions and resolving their issues. Through your interactions, you will demonstrate that Metavera is a company that cares about our customers and will deliver customer insight back into the product development process to continually improve the product.

You will be responsible for:
- Providing remote technical support to Metavera customers via email, telephone, and online customer portal
- Troubleshooting and resolving issues where possible
- Managing escalated issues
- Communicating the voice of the customer back to the company to enhance products and services
- Working outside normal business hours to support international customers

Desired Skills & Experience

Skills
- Front-line customer support experience
- Exceptional written and verbal communication skills
- A desire to help others: to really listen to our customers and understand their requirements
- An ability to see projects through to completion with minimal instruction or management
- Strong technical troubleshooting skills, and an ability to brainstorm and come up with creative ideas
- Serious technical proficiency, and the ability to provide clear technical direction and solutions to customers with varying levels of technical expertise
- Efficient time management and prioritization skills
- Fluency in other languages (French, German, Spanish) an asset

Personal Attributes
- You naturally develop and maintain relationships with customers
- You believe in providing an amazing, personalized experience to each and every customer
- You enjoy interacting and communicating with people through a variety of media/channels
- You maintain composure under pressure
- You are a natural educator
- You have an appetite to keep learning

Technical Competencies
- Familiar with Linux environments
- SQL
- Some experience with Python, PHP, and/or Ruby an asset
- Experience with online applications (SaaS)

Company Description

Metavera Solutions

Metavera Solutions, formed in 2000 and based in Toronto, ON, Canada, is the world leader in Car Sharing technology and provides solutions to organizations on 5 continents, including WeCar, I-GO CarSharing, AutoShare, PhillyCarShare, The Mint Organization, Car2Go in Israel, and ZazCar in Brazil. The Autovera platform is a powerful, scalable, and flexible software suite that integrates with multiple car technology vendors and over a dozen credit card processors and gateways. Autovera's simple but powerful administration interface provides solutions for enrollment, billing, call center operations, member services, fleet management, reporting, account management, and data import/export. Combined with a rich set of polished member interfaces, the Autovera platform offers its customers unparalleled power and flexibility. We are conveniently located at Yonge and Eglinton in Toronto.

Location: Toronto
Compensation: Competitive salary.
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Desktop Support Technician (Toronto)

2012-02-07T12:30:06-05:00

System Architects is currently seeking an energetic, detailed, self-starter to join our fast-paced Information Technology team

Responsibility:
� Providing telephone, email, remote, and on-site support for all applications, proprietary programs and computer equipment.
� Ensuring that the Help Desk is monitored at all times during designated Help Desk hours
� Responding to all requests in an appropriate and courteous manner
� Documenting all requests.
� Applying all available problem-solving techniques at his/her disposal to resolve Help Desk issues prior to escalating them to an appropriate team member
� Troubleshooting and diagnosing hardware and software problems on systems and arranging for external service calls or repairs as appropriate
� Any other duties as required
QUALIFICATIONS:
1. Ability to troubleshoot a variety of technical issues with Windows XP, Windows 2007 Professional, Windows 7.
2. Support of corporate software applications (MS Office, MS Outlook, etc.)
3. Exposure to Windows Networking, Active Directory, Storage and Backup strategies
4. Server platforms including Windows Server 2003/2008, Microsoft Exchange 2007/2010 etc...
5. BlackBerry hardware and software / Apple iOS / Android Mobile Devices support
6. Interest in development C#, JAVA, SQL, Objective C etc...
7. Bilingual (French/English) would be nice to have.
8. Qualified Canadian Driver's license, with no prior convictions

Location: Toronto
Compensation: DOE
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Bilingual Help Desk I (Dixie & Matheson)

2012-02-07T11:24:54-05:00

Bilingual Help Desk Level 1
- must speak ENGLISH AND FRENCH
� Willing to work 24x7, including weekends and holidays
o Primary shift -- 9pm -- 9am, all weekends and holidays.
� Very strong English speaking/writing (90% of calls in English), very strong customer service skills
� Will handle calls from multiple clients
� Must be extremely reliable
� Strong MS Office skills
� CRM's used: Clarify and Service Now.
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. May involve use of problem management databases and help desk system. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.

Location: Dixie & Matheson
Compensation: TBD
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.NET developer, with SSAS, SSIS, SSRS (Toronto)

2012-02-07T11:05:35-05:00

�� At least 2 years' experience developing in a .NET environment

�� SSAS, SSIS, SSRS experience are not essential but would be nice to have

�� PL SQL server development

Contract, 6 months

Location: Toronto
Compensation: hourly
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ABM / ATM Support (1 year assignment) (Markham)

2012-02-07T10:48:12-05:00

KEY JOB RESPONSIBILITIES

-Incident management
-Troubleshoot, resolve/escalate all ABM incidents
-Monitor, track, schedule, assign and resolve all ABM incidents
-Tracker through the incident life cycle
-Facilitate incoming calls
-Initiate outbound calls
-Log all calls and service requests in appropriate tracking device
-Ensure tickets are assigned to appropriate service provider
-Ensure resolution provided is acceptable and log resolutions in appropriate ticket
-Send notification and escalation pages where necessary
-Agent assignment when necessary
-Vendor management and escalation
-Provide technical support to vendors and FLM branch staff
-Liason between vendors and internal bank staff
-Back-up incident managers
-Prepare and distribute appropriate reports ie. 24hr outages, alarm issues, acc errors etc. -Interact with customer where necessary,
-act upon customer requests in a prompt and efficient manner
-Ensure you are up to date on all procedures and processes

Location: Markham
Compensation: $18.00-$22.00/hour
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Technical Support Representative (Toronto or Richmond Hill)

2012-02-07T09:34:59-05:00

Location: Toronto or Richmond Hill
Compensation: 40-50k Annual, depending on fit and qualifications.
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IT service centre analyst (Markham)

2012-02-06T21:02:40-05:00

Major Responsibility Areas:

� Provides first line support in the service desk function, this role includes but is not limited to:

o First line liaison: receiving calls, recording, tracking incidents and service requests; receives and records all reported incidents from internal and external customers with the corporate IT Service Management System.

� Provide ownership and manage the Incident Management life-cycle (Initial Support, Initial Investigation and troubleshooting, Resolution, closure, verification and confirmation of service restoration with end user.

� Monitors the status and progress toward resolution of all open incidents; confirms resolution and closure of incidents and keeps affected customers informed about progress of the statues of their incidents. In addition, monitors and follows escalation procedures relative to the appropriate service and Service Level Agreement (SLA).

� Monitor incidents for inclusion into knowledge database and document knowledge entries based on established procedures and processes.

� Resolve incidents from customer clients meeting established SLA targets, either through first call resolution, or escalate to senior support groups where necessary when resolution cannot be found during initial support.

� Adoption and compliance to customer Incident Management Process, Policy, and Procedures.

� Ability to effectively execute the Incident Process based on accepted ITIL based industry best practices.

� Ability to work and collaborate with internal/external resources in order to determine appropriate business impacts, conflicts, and risk associated with the Incident Process within the customer's IT environment.

� Ensure that all incidents, especially Critical/High incidents, are processed with the appropriate urgency in order to continually improve/minimize downtime and impact to the business.

� Ability to document and interpret call flows and call handling scripts, templates, and support processes for IT Service Centre Analysts.

� Expertise and experience using Incident Management Tools is mandatory. (Remedy a plus)

� Provide management reports on incident, service level and call volume trends.

� Make recommendations to Management on incident management process improvements.

� Lead or participate in continuous improvement initiatives for the IT Service Centre.

� Develop training programs and delivery training to IT Service Centre analysts on new IT infrastructure being brought into the IT Service Centre to support.

� Assist in the co-ordination and proactive communications to the required Line of Business areas in communicating planned and short-term changes or downtimes that may impact the service levels of the companies users/customers.

� Perform incident trend analysis to identify underlying problems in the infrastructure so that root cause can be identified and corrective action can be taken.

� Escalate incidents to appropriate Incident Manger on duty for all critical and high incidents.

� Evaluate all Project acceptance packages for rejection or approval based on their impact to Customers and whether all requirements have been met.

� As a member of a project team, participate in projects defining customer service level objectives, business requirements, training objectives for IT Service Centre.

� Participate in user acceptance testing of developed solutions or new infrastructure technology.

Minimum Qualifications:

This position requires a minimum University degree or College diploma in Computer Studies or equivalent, five to ten years of progressive experience in Information Technology, thorough knowledge of IT products & services, policies, security and incident management process.

The position also requires Subject Matter Expertise in the following areas:

� Incident Management tool (Remedy +)

� ITIL v2 or v3 Foundations

� Proven effective documentation, reporting, and report writing skills

� Superior interpersonal, written, and verbal communication skills.

� Strong leadership, problem solving, analytical and decision making skills

� Proven experience working with ITIL Service Desk Processes and Procedures is a must.

� Systems Management Server (SMS) or other equivalent remote control tools for incident resolution.

� Microsoft Office products

� Operating Systems such as Windows 98/NT/2000/XP/7

� Understanding of network protocols (IP)

� Client/Server environments, LAN/WAN, Microsoft Networking

� Knowledge of Telecommunications & IT Infrastructure principles

� Lotus Notes

� Office Automation technologies (i.e. HP Printers, Blackberries, IBM Laptops/Desktops)

� Video Conferencing Equipment (Polycom)

� Project Management Principles

� IVR technologies and skills based routing

� Superior customer service skills and proven negotiating and conflict resolution abilities.

� Superior and demonstrated ability to work in a team-based and communicative environment.

� Ability to provide high quality documentation of work procedures

� Strong vendor relationship skills.

� Comfortable working with all staff and management levels, particularly across departmental boundaries.

� Demonstrated adaptability and flexibility.

� Ability to effectively deal with multiple stressful, high pressures, high visibility issues under stringent time constraints.

� Pro-active and motivated; self-starter, able to work using own initiative with minimal supervision managing numerous concurrent tasks. Immediate Hiring!!!

Location: Markham
Compensation: $20-$22 per hour
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Technician / Technical Support

2012-02-06T18:32:02-05:00

LEI Technology Canada is a manufacturer of rugged computer systems for ODM clients in North America.

We seek a technician to prepare shipments and goods for customers. This role includes all material preparation, system assembly, system testing, packing, QA and shipout.

To qualify for this role, you must have experience building computer systems, knowledge of computer hardware and components, etc DRAM, CPU...be agile, quick fingered and pay attention to detail.

This position is open immediately for the right application.

You will need to:
Support Sales with technical queries
Build samples, prototypes and production units as required
Liaise with Product Managers and engineering personnel in Taiwan to gather technical answers for supported products
Lead technical discussion for custom projects
Document technical procedures, operating procedures etc.

The right candidate will have a strong background in computer hardware, well organised and have a hands on approach to problem solving.

The ability to speak mandarin is a bonus.

Resumes should be sent with cover letter to the craigslist email address

Candidates are also invited to call for more information.

Compensation: Salary
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Field Automation Specialist -- Liquid Handling Platforms (Servicing Ontario and Manitoba (Work fro)

2012-02-06T16:39:08-05:00

Forward a resume for additional details.

Objectives:
Responsible for installation, mechanical service, customer training, sales demonstrations, and development and implementation of applications on liquid handling platforms.

� Attains targets for US and Canada concerning customer service growth.
� Provides complete customer service support for the technical, sales, and customer follow-up of all proprietary products by building customer confidence and enhancing company service reputation.

Responsibilities/Tasks/Activities
Essential Functions

� Assists with instrument installation and development of new applications.
� Performs problem diagnosis, service, and preventative maintenance on instruments.
� Provides customer training on use, maintenance, and troubleshooting.
� Share information obtained from unique problems or specialized training to the Field Automation Engineering Team.
� Assists Sales Engineers with complex demonstrations and installs.
� Ability and willingness to maintain a travel schedule and to travel on short notice.
� Complete essential service records according to company policy.
� Maintains appropriate parts inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
� Provides back-up service support outside of assigned territory as needed.
� Maintains technical knowledge by attending educational workshops, and reviewing technical publications.
� Handles essential tasks as assigned, and responds to change productively.
� Follows all local safety procedures, Federal / Provincial / State OSHA Regulations, and reports any safety concerns.

� This position has direct and daily interaction with customers, Sales, and other Field Automation Engineers to resolve problems, offer advice and provide solutions. There is interaction with the Operations and QA/RA Departments to provide assistance with customer situations.

Requirements / Skills

Skills
� Ability to work well under pressure and to multi task
� Strong organizational skills
� Strong follow-up skills
� Ability to complete all tasks assigned in a timely fashion
� High level of commitment and initiative
� Willingness to disseminate new information obtained to automation team members
� Professional phone etiquette required.
� Ability to interact effectively with diverse groups inside and outside of the organization
� Ability to work effectively with customers
� Ability to manage time effectively
� Ability to travel up to 60% of the time
� Dependability is a must .
� Excellent written and oral communication skills (including legible handwriting).
� A desire to make the difference!
� Proven team player

Experience
� BS degree in Life Sciences or Computer Science
� Minimum of 1 - 3 years of laboratory experience is desired.
� Minimum of 1 - 3 years robotics/automation experience
� Electro/mechanical experience a plus
� Well-developed PC skill level, including MS Windows 2000/XP and Office Suite.
� Posses a valid driver license and valid passport

Location: Servicing Ontario and Manitoba (Work fro
Compensation: 64K + BONUS + CAR
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IT and ERP Support (Milton)

2012-02-06T16:38:26-05:00

Taiga Building Products is looking for an IT and ERP system Support Representative in our Milton Ontario office. This is a permanent, full time position that will start immediately.

This position involves providing end user support in an IT and ERP HelpDesk environment. Tasks may include, but may not be limited to:

- General IT Desktop support for end users
- Analysis, testing, and implementation of laptop/desktop upgrades
- Monitoring and administration of the Track-It HelpDesk management system
- Providing ERP application support to end users
- Assisting with the maintenance of a Disaster Recovery environment
- Assisting with various IT related support and documentation tasks
- Some travel may be required for training purposes

CORE COMPETENCIES:

*MUST have substantial IT HelpDesk experience in a Windows environment
*MUST have strong communication skills (written, verbal, comprehension)
*MUST have a strong Customer Service focus
*PREFERRED experience in the building materials industry
*PREFERRED experience with ERP systems (bisTrack)
*PREFERRED experience supporting Citrix, Blackberry, Active Directory, AS400, WAN, Windows Server, SQL
*Able to work independently and manage time constraints
*Ability to communicate in French is an asset

HOW TO APPLY?
E-mail cover letter with salary expectation and resumes to hr@taigabuilding.com by Friday, Feb 17th. Only candidates selected for an interview will be contacted.

Why work for Taiga?
We are an equal opportunity employer with competitive salary and benefits package that surpass our competitors! Check us out at www.taigabuilding.com

Location: Milton
Compensation: Please include salary expectation in application.
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Technical Support Analyst (Mississauga)

2012-02-06T15:54:49-05:00

TITLE: Technical Support Analyst - Long term contract (renewable/ongoing)

INDUSTRY: Pharmaceutical

LOCATION: West GTA

QUALIFICATIONS:

Our client is seeking a technical support analyst to join their fantastic team. This helpdesk team will be involved in some very exciting developments and projects over the next 12-18 months and working for them is going to look great on your resume!

Our client offers a great working environment, the opportunity to partake in many exciting projects and to be a part of a terrific team.

This role is responsible for maximizing the delivery of IT support and to ensure approved initiatives are completed in a cost effective and efficient manner, it is essential the incumbent be highly proficient in the following areas:

First point of contact for approx 800 users in a Windows Vista corporate network environment
2 + years of phone support in a medium sized corporate environment (Level 1 +2 support)
Strong Windows, application and hardware support
Professional and polished business manner
Desktops and Laptops (Standalone / Network)
Laser Printers setup (Standalone / Network)
Exchange and Active Directory basic administration/understanding
Various browsers (Internet Explorer, Mozilla based)
Antivirus Software, Anti-Malware software
Ability to multi-task and effectively plan and organize his / her own work
Other duties as required

Great company and fantastic work environment!

MUST be a team player, self-motivated, have excellent customer service skills, professional presentation, and strong communication skills (written and verbal). If you have a "can do" attitude and flexible personality, we want to hear from you! Apply now to beat the competition!

*Serious applicants only, please.*

Location: Mississauga
Compensation: Based on experience
This is a contract job.
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Jr. Technical Support Analyst (Mississauga)

2012-02-06T14:02:23-05:00

Clear Spider is looking for a high energy person who enjoys working in a fast paced environment.

This role is ideal suited for a people oriented technical support person looking to grow their application support background into project/client management.

The primary focus of this position, to start, is:

- Develop pages and applications with modern web technology
- Receiving, logging and prioritizing all services requests from external and internal customers
- Performing basic to intermediate diagnostics
- Escalating requests that require additional attention to the appropriate internal group
- Testing application and system changes
- Acting as the primary customer contact until requests are closed
- Supporting new customer implementations

Skills and Experience

Qualified applicants must have:

- Programming skills in javascript / perl / MS-SQL / PHP
- Excellent diagnostic skills
- Excellent written and verbal communications skills
- Working knowledge of MS Excel, HTML, PHP

Preferred skills and experience include:

- 1 year of experience in development and scripting
- 1 year plus of experience in an IT help desk role
- Working knowledge of inventory management systems
- Working knowledge of the application service provider model
- Quality assurance testing

Location: Mississauga
Compensation: TBD
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Hiring: IT System Support Person (Downtown Toronto)

2012-02-06T11:32:56-05:00

The Hanen Centre is hiring. The Hanen Centre (hanen.org) is a non-profit organization based in downtown Toronto. Please feel free to browse our website to read more about what we do.

READ THIS FIRST
Please read through the requirements and responsibilities before applying. And, if you think you're qualified and can do the job, we want to hear from you. Please do not send your resume in response to this message. Instead, please send us one paragraph that answers the following questions:

1. How many years have you worked in IT and what experience do you have that relate to this role?
2. What education or training have you completed in IT?
3. What is your salary expectation (optional and you can put a range)?

Send us that response and we will get back to you with a request for a resume if we're interested. Emails sent without answers will not be read.

Overview
The role of the Information and Technology System Support person is to effectively support the IT infrastructure of The Hanen Centre and its users. This includes working closely with all employees and 3rd party technology support professionals (where appropriate) to maintain and secure the current infrastructure , recommend and implement changes to meet Hanen's business needs, improve access and utilization of information services to all staff.

Relationships
The individual reports directly to the Controller and liaises closely with all levels of staff.

Responsibilities
� Provides support to end users on a variety of issues. Identifies, researches and resolves technical problems.
� Responds to telephone calls, email and personal requests for technical support, tracks and monitors problems and requests to insure a timely resolution.
� Insures proper security is in place to protect the assets and computer generated information. This includes making sure all data is backed up and a disaster recovery plan is in place and functional.
� Coordinates and provides when practical the maintenance and support of the IT infrastructure including network servers, desktop and portable equipment, printers and VPN remotes access.
� Assist in the support of all software applications, including the member database (CRM) and Great Plains.
� Provide IT support for the development of new business processes and the modification of existing ones.
� Develop and implement policies and procedures for EDP, computer system operations and development.
� When directed work with 3rd party software support specialists who assist in developing and maintaining Hanen's computer information systems.
� Coordinate and where appropriate provide training to staff relating to various hardware and software applications.
� Work within budget guidelines as directed from time to time by management.
� Procure new hardware/software when applicable.

Key Requirements
� Minimum 4 years of experience in an IT role, ideally in a small office environment.
� Excellent communications, interpersonal and organization skills with an ability to prioritize, negotiate and work with a variety of internal and external stakeholders.
� To take direction from management and follow through on projects to completion.
� The ability to wear many hats in a fast-paced environment and be responsive to the needs of all employees of the organization.
� Proficiency with CRM, MS Office suite, Net Works, data management and security is required.
� Demonstrated initiative and ability to remain organized while handling multiple priorities.
� Strong oral and written communication skills; ability to work well with all levels of management, staff and external contacts.
� Ability to foster exceptional relationships with 3rd party IT support professionals.
� Previous website experience an asset.

Thank you for your interest and we welcome all qualified individuals.

Location: Downtown Toronto
Compensation: TBD
This is at a non-profit organization.
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HelpDesk Analyst (Richmond Hill)

2012-02-06T10:10:40-05:00

Major Responsibility Areas:
�Provides first line support in the service desk function, this role includes but is not limited to:
o First line liaison: receiving calls, recording, tracking incidents and service requests; receives and records all reported incidents from internal and external customers with the corporate IT Service Management System.
�Provide ownership and manage the Incident Management life-cycle (Initial Support, Initial Investigation and troubleshooting, Resolution, closure, verification and confirmation of service restoration with end user.
�Monitors the status and progress toward resolution of all open incidents; confirms resolution and closure of incidents and keeps affected customers informed about progress of the statues of their incidents. In addition, monitors and follows escalation procedures relative to the appropriate service and Service Level Agreement (SLA).
�Monitor incidents for inclusion into knowledge database and document knowledge entries based on established procedures and processes.
�Resolve incidents from customer clients meeting established SLA targets, either through first call resolution, or escalate to senior support groups where necessary when resolution cannot be found during initial support.
�Adoption and compliance to customer Incident Management Process, Policy, and Procedures.
�Ability to effectively execute the Incident Process based on accepted ITIL based industry best practices.
�Ability to work and collaborate with internal/external resources in order to determine appropriate business impacts, conflicts, and risk associated with the Incident Process within the customer's IT environment.
�Ensure that all incidents, especially Critical/High incidents, are processed with the appropriate urgency in order to continually improve/minimize downtime and impact to the business.
�Ability to document and interpret call flows and call handling scripts, templates, and support processes for IT Service Centre Analysts.
�Expertise and experience using Incident Management Tools is mandatory. (Remedy a plus)
�Provide management reports on incident, service level and call volume trends.

�Assist in the co-ordination and proactive communications to the required Line of Business areas in communicating planned and short-term changes or downtimes that may impact the service levels of the companies users/customers.
�Perform incident trend analysis to identify underlying problems in the infrastructure so that root cause can be identified and corrective action can be taken.
�Escalate incidents to appropriate Incident Manger on duty for all critical and high incidents.
�Evaluate all Project acceptance packages for rejection or approval based on their impact to Customers and whether all requirements have been met..
Minimum Qualifications:

This position requires a minimum University degree or College diploma in Computer Studies or equivalent, five to ten years of progressive experience in Information Technology, thorough knowledge of IT products & services, policies, security and incident management process.
The position also requires Subject Matter Expertise in the following areas:
� ?Incident Management tool (Remedy +)
� ?ITIL v2 or v3 Foundations
� ?Proven effective documentation, reporting, and report writing skills
� ?Superior interpersonal, written, and verbal communication skills.
� ?Strong leadership, problem solving, analytical and decision making skills
� ?Proven experience working with ITIL Service Desk Processes and Procedures is a must.
� ?Systems Management Server (SMS) or other equivalent remote control tools for incident resolution.
� ?Microsoft Office products
� ?Operating Systems such as Windows 98/NT/2000/XP/7
� ?Understanding of network protocols (IP)
� ?Client/Server environments, LAN/WAN, Microsoft Networking
� ?Knowledge of Telecommunications & IT Infrastructure principles
� ?Lotus Notes
� ?Office Automation technologies (i.e. HP Printers, Blackberries, IBM Laptops/Desktops)
� ?Video Conferencing Equipment (Polycom)
� ?IVR technologies and skills based routing
� ?Superior customer service skills and proven negotiating and conflict resolution abilities.
� ?Superior and demonstrated ability to work in a team-based and communicative environment.
� ?Ability to provide high quality documentation of work procedures
� ?Comfortable working with all staff and management levels, particularly across departmental boundaries.
� ?Demonstrated adaptability and flexibility.
� ?Ability to effectively deal with multiple stressful, high pressures, high visibility issues under stringent time constraints.
� ?Pro-active and motivated; self-starter, able to work using own initiative with minimal supervision managing numerous

Location: Richmond Hill
Compensation: $20/hr
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IT SERVICE CENTER ANALYST ASAP (Richmond Hill)

2012-02-06T09:56:55-05:00

Avery HR is currently recruiting for IT Service Center Analyst for one of our clients in Richmond Hill. This is a temporary position and there are 5 positions available.

Major Responsibility Areas:
� Provides first line support in the service desk function, this role includes but is not limited to:
o First line liaison: receiving calls, recording, tracking incidents and service requests; receives and records all reported incidents from internal and external customers with the corporate IT Service Management System.
� Provide ownership and manage the Incident Management life-cycle (Initial Support, Initial Investigation and troubleshooting, Resolution, closure, verification and confirmation of service restoration with end user.
� Monitors the status and progress toward resolution of all open incidents; confirms resolution and closure of incidents and keeps affected customers informed about progress of the statues of their incidents. In addition, monitors and follows escalation procedures relative to the appropriate service and Service Level Agreement (SLA).
� Monitor incidents for inclusion into knowledge database and document knowledge entries based on established procedures and processes.
� Resolve incidents from customer clients meeting established SLA targets, either through first call resolution, or escalate to senior support groups where necessary when resolution cannot be found during initial support.
� Adoption and compliance to customer Incident Management Process, Policy, and Procedures.
� Ability to effectively execute the Incident Process based on accepted ITIL based industry best practices.
� Ability to work and collaborate with internal/external resources in order to determine appropriate business impacts, conflicts, and risk associated with the Incident Process within the customer's IT environment.
� Ensure that all incidents, especially Critical/High incidents, are processed with the appropriate urgency in order to continually improve/minimize downtime and impact to the business.
� Ability to document and interpret call flows and call handling scripts, templates, and support processes for IT Service Centre Analysts.
� Expertise and experience using Incident Management Tools is mandatory. (Remedy a plus)
� Provide management reports on incident, service level and call volume trends.
� Make recommendations to Management on incident management process improvements.
� Lead or participate in continuous improvement initiatives for the IT Service Centre.
� Develop training programs and delivery training to IT Service Centre analysts on new IT infrastructure being brought into the IT Service Centre to support.
� Assist in the co-ordination and proactive communications to the required Line of Business areas in communicating planned and short-term changes or downtimes that may impact the service levels of the companies users/customers.
� Perform incident trend analysis to identify underlying problems in the infrastructure so that root cause can be identified and corrective action can be taken.
� Escalate incidents to appropriate Incident Manger on duty for all critical and high incidents.
� Evaluate all Project acceptance packages for rejection or approval based on their impact to Customers and whether all requirements have been met.
� As a member of a project team, participate in projects defining customer service level objectives, business requirements, training objectives for IT Service Centre.
� Participate in user acceptance testing of developed solutions or new infrastructure technology.
Minimum Qualifications:

This position requires a minimum University degree or College diploma in Computer Studies or equivalent, five to ten years of progressive experience in Information Technology, thorough knowledge of IT products & services, policies, security and incident management process.
The position also requires Subject Matter Expertise in the following areas:
� Incident Management tool (Remedy +)
� ITIL v2 or v3 Foundations
� Proven effective documentation, reporting, and report writing skills
� Superior interpersonal, written, and verbal communication skills.
� Strong leadership, problem solving, analytical and decision making skills
� Proven experience working with ITIL Service Desk Processes and Procedures is a must.
� Systems Management Server (SMS) or other equivalent remote control tools for incident resolution.
� Microsoft Office products
� Operating Systems such as Windows 98/NT/2000/XP/7
� Understanding of network protocols (IP)
� Client/Server environments, LAN/WAN, Microsoft Networking
� Knowledge of Telecommunications & IT Infrastructure principles
� Lotus Notes
� Office Automation technologies (i.e. HP Printers, Blackberries, IBM Laptops/Desktops)
� Video Conferencing Equipment (Polycom)
� Project Management Principles
� IVR technologies and skills based routing
� Superior customer service skills and proven negotiating and conflict resolution abilities.
� Superior and demonstrated ability to work in a team-based and communicative environment.
� Ability to provide high quality documentation of work procedures
� Strong vendor relationship skills.
� Comfortable working with all staff and management levels, particularly across departmental boundaries.
� Demonstrated adaptability and flexibility.
� Ability to effectively deal with multiple stressful, high pressures, high visibility issues under stringent time constraints.
� Pro-active and motivated; self-starter, able to work using own initiative with minimal supervision managing numerous concurrent tasks.

Please send your resume ASAP for further consideration as this position is available immediately.

Location: Richmond Hill
Compensation: tbd
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Technical Support Representative (Toronto or Richmond Hill)

2012-02-03T16:08:57-05:00

Location: Toronto or Richmond Hill
Compensation: 40-50k
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help desk analyst (richmondhill)

2012-02-03T14:26:29-05:00

The Position
We are looking for a Help Desk Analyst to work out of our Toronto office. This is a full time, customer facing position in a fast paced, hands on, team environment. You will be working with the latest technologies to deliver solutions to our clients. Successful candidates will have a commitment to excellent customer interaction,
Experience with some or all of the following:
 SQL 2005/2008 or similar databases  Windows Server 2003/2008 configuration & management skills  IIS, Windows 7, Microsoft Active Directory, Networking  X64 platform and Com+

www.powersearchgroup.com
your leader in I.T. search
respond today don't delay

Location: richmondhill
Compensation: 50K +-
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Systems Support Analyst (Toronto)

2012-02-03T13:43:03-05:00

Systems Support Analyst -- Contract (Toronto/Etobicoke/Scarborough)

As a member of the Information Services team, the Systems Support Analyst will provide support for internal end-user as well as operational applications and hardware. Specifically, they will be responsible for problem determination, impact analysis, solution identification and implementation.

Responsibilities:
Provide level one support for all corporate hardware and software installations onsite or by way of phone or other methods
Provide diagnosis and mitigation strategies of system problems that arise
Create system operations and end user support documentation
Proactively support production applications to ensure up-time and performance levels are optimized
Assist in the planning and execution of various IT projects and initiatives

'Must have' Skills:
Experience with end user application and hardware support, Client Server Application
Peripheral Devices--Blackberry, iPhones, Tablets, Label Printers, Multi-Function Printers
Solid Technical knowledge of PC and server hardware as well as Microsoft operating systems (e.g. XP, Windows 7)
Hands on experience with problem resolution through testing and troubleshooting within corporate parameters
Experience with Microsoft Exchange--Outlook and peripheral devices inter-operability
Strong knowledge of and previous work experience with the Microsoft application suite, including Word, Excel, PowerPoint, Access, Project, Internet Explorer and Visio
Working knowledge of LAN and WAN infrastructure (i.e. TCP/IP, DNS)

Other Valuable Knowledge:
Exposure to Mac OSX and UNIX/Linux operating system

Other Experience/Requirements:
Ability to communicate and collaborate effectively with business leaders, management, IS professionals and end-users
Self-motivated with the ability to prioritieze work and manage changing/conflicting priorities
College diploma or higher education in a related computer or technical program
2+ years of demonstrated support experience in a customer or client facing environment
Able to accommodate various work schedules due to IT project work
Access to own transportation for travel to company offices within the Toronto area

Location: Toronto
Compensation: 18-22/hr
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BILINGUAL TECHNICAL SUPPORT (Etobicoke)

2012-02-03T10:02:27-05:00

Bilingual Technical Support

Our client is seeking an energetic, well versed bilingual (french/english) technical support representative to join their amazing team at their Etobicoke location.

Perks
-38k
-Hours: Monday to Sunday 8:00AM to 8:00PM
-Start date: Feb 13th
-TTC discounts
-Full benefits after 3 months
-2 weeks vacation + floater day
-Education reimbursement
-Performance bonus -
-A lot of opportunity for growth

Job Description:
-Handling inbound calls
-Troubleshooting operating systems
-Provide technical support to customers as it relates to diagnosing issues
-Answer the helpdesk phone and provide call resolution

Qualifications
-Must be bilingual (FRENCH/ENGLISH) written and spoken
-Must have previous technical support experience

If you are interested in this role please send your resume to Gabrielle at gmutchmore@bilingualone.ca

Please note only those who qualify will be contacted.

Location: Etobicoke
Compensation: 38k
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IT Services / Network Administrator (Toronto)

2012-02-03T09:50:45-05:00

We are a dynamic and growing IT services company looking for a technician to join our team. The techniciam must have a car and cell phone.

experience in a network admin or technical support role and be accustom to helping end users solve their technical issues. The ideal candidate will have experience working with small or medium sized corporate networks and will have strong communication skills when interacting with end users/clients. Experience with the following platforms is a must:

o Windows XP/Vista/7
o Office 2003/2007/2010
o Windows Server 2003/2008
o VMware / XenServer
o MS Exchange
o Symantec Backup Exec
o Switches/Firewalls/Routers/Access Points etc.

Some experience with the following would be an asset:
� Adobe Creative Suite
� understanding of Web 2.0 technologies
� HTML, DHTML, CSS, JavaScript, PHP, ASP, XML, CMS, Flash.
� creative design skills
� Experience with mobile technology and asset
� a strong attention to detail
� the ability to design and edit with website functionality in mind
� a strong work ethic, positive attitude, and a desire to work in a challenging position
� excellent written and verbal communication skills
� the ability to work on multiple projects

Location: Toronto
Compensation: competative
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Customer Care Centre Representative - Level 1 Support (Yonge & Davisville)

2012-02-02T21:59:58-05:00

QUARTET SERVICE INC. - CUSTOMER CARE CENTRE REP. www.quartetservice.com

POSITION SUMMARY:
Is responsible for fielding incoming calls and identifying and escalating customers' technical problems to the appropriate level within Quartet. Acts as an interface between client users and the company. .

POSITION RESPONSIBILITIES:
1. Telephone / Remote support for customers' desktops, laptops and smartphones
2. Log, track, update, inform escalate issues to appropriate parties
3. Diagnose various Windows platform system issues
4. Analyze and reporting of details in ticketing system
5. Communicate problem details to all parties required for resolutions

POSITION QUALIFICATIONS: (Minimum Knowledge, Skills and Experience required in the role):
Work Experience (Type, Position, Industry)
o Experience operating in a Customer Service role.

Formal Education/Designation, Certification
o Degree or Diploma related field (IT), or combination of equivalent training and experience.
o Preference to recent college / university graduate or applicable certs

CORE COMPETENCIES:
TECHNICAL:

Job Skills:
o Knowledge of computer repair and troubleshooting with aptitude to learn quickly
o Knowledge of Windows Operating Systems
o Knowledge of Apple products
o Understanding and strong familiarity of TCP/IP and DNS , network topologies
o Ability to use command-line tools
o Excellent telephone/e-mail presence -- strong customer service skills
o Knowledge of virus/malware removal techniques
o Smartphone knowledge; iPhone, Blackberry (BIS, BES), Android an asset
o A passion for computing
o Time Management:
o Thoroughness & Accuracy
o Available for overtime and after hours work

INTERPERSONAL / SOFT SKILLS:
o Customer-Focused
o Flexibility and Adaptability
o Initiative
o Creativity
o Excellent verbal, listening and written communication skills in English (French an asset)
o Excellent organizational and multi-tasking skills
o Team player
o Interpersonal and analytical skills

PLEASE FORWARD RESUME AND COVERING LETTER VIA EMAIL.

Location: Yonge & Davisville
Compensation: TBD
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Solution Consultant (Toronto, ON)

2012-02-02T14:49:16-05:00

Location: Toronto, ON
Compensation: $45K-$75K per annum plus Benefits
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Tier 1 - Support Desk Representative (Toronto)

2012-02-02T12:45:03-05:00

This is a Full Time Permanent Opportunity in Downtown Toronto for a Top 50 Canadian Employer/Top 10 Brand in Canada.

Responsibilities:
�Provide first level support via phone.
�Provide first level support via e-mail.
�Escalate to second/third level support team where necessary and provide timely updates to end users.
�Develop "how to" documentation to be shared among immediate team and end uses
�Provide trending reports to management.
�Look for ways to enhance service delivery and provide ideas and plans to managements

Qualifications
�Minimum 1-2 years of related work experience
�Advanced user or Microsoft Office programs including Visio and Access, Windows Active Directory, Windows OS - XP, 7. Altiris System Management, hardware build and maintenance.
�Excellent communication skills, both written and spoken. Ability to articulate solutions to end users. Must be able to demonstrate the ability to multi-task and prioritize work load

Location: Toronto
Compensation: Salary is OPEN - Based on Experience
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Bilingual Client Support Specialist (London)

2012-02-02T11:20:16-05:00

Click here to apply for this Bilingual Client Support Specialist Job (London, Ontario, Canada)

London, Ontario, Canada

Job Code: #743
Title: Bilingual Client Support Specialist
Job Location: London Ontario

Job Description:

Salary: $38,000 - $44,000

Who we are

We are a full service In-Store Digital Merchandising provider that addresses enterprise customers' business objectives by providing accountable digital narrowcasting networks and strategies. We specializes in strategic planning, content development and media sales. We offer our employees a high tech environment and a casual atmosphere.

Who you are

You have a proven history of providing great customer service and a proven technical aptitude. You are proud f your ability to offer professional and timely technical HelpDesk support to service teams with respect to troubleshooting -- hardware, software, applications and systems. You are open to working overnight and evening shifts. You have strong network troubleshooting skills in a client / server architecture and are comfortable with remote device and peripheral troubleshooting. You want to work for a fast growing and passionate young company.

Qualification
- Bilingual (English / French)
- Diploma or Degree (or equivalent experience)
- Be comfortable with 24/7 on-call duties on a rotating basis

The job
- Network monitoring, exception reporting and issue triage using internal software
- Provide support for customers and service teams
- Perform priority content updates on network
- Document defects or feature requests by customers and submit to engineers
- Dispatch field service technicians
- Train customers using WebEx software

Mental

� Ideally work with minimal supervision (self motivated)

� Organized and detail oriented

� Great communicator and team player

� Great problem solver (think outside the box)

Technical
- Familiarity with Linux operating systems
- Aptitude for computers, networking devices, and Microsoft applications
- Strong networking and client / server architecture
- Tech savvy in general

Feel Qualified? We would love to hear from you!

J2W: INFOTECH

Location: London
Compensation: $38k to $44k + Benefits
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helpdesk/technical support job (Mississauga)

2012-02-02T11:17:32-05:00

POSITION OBJECTIVES:
The following is a list of the essential duties and responsibilities of this job. Activities with greater time allocation are placed toward the top of the list. The tasks and the time spent performing each task may vary as business needs arise. The company. maintains the right to modify job duties and responsibilities at its discretion. This is not meant to be an exhaustive list of duties and responsibilities for this position; all other tasks are immaterial to the purpose of the position and would normally be referred to as "other duties, as assigned".
1.
Resolve the prescribed percentage of annual client tickets:
� First contact for client calls; create ticket to initiate investigation of customers issue; mark with appropriate level of urgency.
� Collect data from available resources and analyze information to determine if client issue is hardware, data communication, software configuration, and/or code change issue.
� Respond back to client with status/resolution updates and/or prepare a plan for further problem determination.
� If issue requires senior resources, escalate the issue with the utmost urgency.
� Provide recommendations to client on resolution of issue; assist with resolution as required; follow up with client to ensure issue has been resolved.
� May occasionally work with VAR representatives through problems, as appropriate.
� May assist in configuring e applications on client hardware. This may involve modifying existing scripts or upgrading configuration or executables.

2. Ensure client information is accurate and available to the company by maintaining required documentation:
� Detail and update client tickets and client information including contacts & environmental changes (CIR) promptly; no later than end of each business day.
3. Ensure that within the scope of the position, Departmental and Company policies are being adhered to.
4. Provide pager support during non-office hours on an assigned rotating schedule.

Fulltime
when applying for this position please send me your resume in WORD format

Location: Mississauga
Compensation: negotiable
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Intermediate IT Solutions Developer (Deployment) (Mississauga)

2012-02-02T10:49:28-05:00

If you have 3+ years of experience managing deployments, change requests, release management and enjoy troubleshooting, please contact me.

This position is located at our Mississauga, Ontario offices. There is no relocation assistance available. This is a full time permanent job opportunity.

As the successful candidate you will be responsible for:

- development of component design portion of the SDS (solution design specifications) and supports Software Designers to complete it; acts as an application SME for production applications and through the design and development lifecycle
- delivery and production operation of SDS ensuring compliance of design to business requirements, optimized design and buy-in from critical stakeholders
- monitoring production applications, reviewing deployments and incorporating lessons learned into future development, deployment and operation
- management of production service interruptions or reduced service quality to minimize negative business impact resulting from technology issues
- application monitoring, escalation and intervention with application owners, business partners and infrastructure technology teams

- Assess application and document readiness for application deployment
- Coordinate new builds with test teams
- Work with the Test Lead to monitor and evaluate the pilot results
- Manage cross release, cross unit ownership of deployment issues and interdependencies

- Resolve deployment conflicts within the portfolio team
- Review, define, enforce and influence standards and appropriate quality measures/metrics
- Proactively identify deployment issues and risks and put measures in place to resolve, escalating only when necessary
- Assist in the development/maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents
- Deliver in vendor, host and distributed environments with the technical background and experience required
- Understand and navigate the processes and organizations involved in delivering change
- Review advanced reports of upcoming LoB Type 1-3 changes (including applications for inclusion to the standard changes list) and understand impact of changes
- Attend meetings to ensures LoB Type 1-3 changes are assessed correctly from a technical perspective and provide approval for implementation of Type 3 changes
- Report and identify key change requests, escalate as required
- Review these changes to ensure they have complete technical information and proper representation at the meetings
- Attend the change request board meeting as required to represent relevant LoB change requests
- Attend Enterprise meetings to represent the LoB for cross-impact Type 1-3 changes
- Attend the Enterprise change request board meeting as needed to represent relevant LoB change requests
- Ensure adherence of deployment activities to all quality management plans and standards
- Identify, assess and resolve Technology change requests

- In partnership with other team members, ensure a close relationship is maintained with stakeholders, in order to keep them informed of their business needs and direction
- Facilitate and influence business partners, team members and external teams to align deployment tasks
- Manage vendor relationships and ensure timely/accurate communication and resolution of issues; monitor billings/expenses against contracts
- Coordinate application lifecycle management (e.g. removal of applications from the portfolio due to retirement, or transition them to another service provider)
- Communicate monthly process submission deadline for the Capacity Forecasting process
- Consult on all aspects of research, analysis, design, hardware/software support and/or development of technical solutions
- Participate in technical recommendations and decision making with other technical teams and business partners

Qualifications/Skills/Experience:
- 3-5 years of experience in a technical role working in a production environment
- Some IT Project Management experience

- Ability to develop and manage all aspects of the deployment effort, including the plans, interdependencies, schedule, budget, tools, and required personnel
- Ability to ask pointed technical questions and make balanced decisions on change approvals
- Exposure to JAVA, J2EE, Object Oriented, PERL, and related distributed technologies
- Exposure to COBOL, IMS, DB2 and related host technologies
- Exposure to Unix
- Ability to communicate and convey technical issues and opportunities in a way that is easily understood and appropriate for the audience
- Professionally extroverted with the ability to present technical issues to all levels of senior staff
- Strong verbal and written communication skills
- Strong documentation skills

Location: Mississauga
Compensation: TBD
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Bilingual Technical Parts Specialist (Mississauga)

2012-02-02T10:47:22-05:00

Key Role Responsibilities:
* Work with assigned client group and support all activities and respond to inquiries from installers, technicians and clients
* Be the go to person for product information and support
* Maintain client database and contacts and build strong long lasting relationships within the industry
* Repair damaged and returned material

Required Experience:
* 2 years in customer service out of a technical product
* Strong computer competency (MS Office)
* Mechanical/electrical aptitude
* Strong language skills in both French and English (Bilingual is a must and will be tested)

A few reasons why it's great to work for our client:
* Industry leaders in their industry
* Excellent compensation package which includes Christmas week shutdown and great benefits!
* Monday to Friday no evenings no weekends
* Low turnover

PLEASE SUBMIT RESUME IN MS WORD FORMAT TO: resumes@bilingualsource. com

Come Work For Us
Bilingual Source is Hiring Recruiters and Account Managers, If you're Bilingual (French /English) and interested in a SALES career follow the link below.
http://www.bilingualsource.com/comeworkforus.html

Location: Mississauga
Compensation: 38-40k
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I.T. Technician (1 YR contract) (Toronto)

2012-02-02T10:39:21-05:00

A reputable architectural firm located in Toronto is looking for an I.T. Site Infrastructure Lead to support end-users of 3 offices. You will be responsible for staff training, implementing and monitoring the IT environment accompanied by an understanding of our firm's business processes. This position works closely with the Director of IT Infrastructure to articulate and scope infrastructure needs, manage local IT procurement and deployment of hardware and software systems.

REPORTING RELATIONSHIP:

The IT Site Infrastructure Lead reports to the Director of IT Infrastructure. This position is also responsible to the local office management through the Managing Principal and the Director of Operations.

KEY RESPONSIBILITIES:
-Troubleshooting network connectivity and performance issues
-DNS and WINS name resolution troubleshooting
-Create and maintain Active Directory security principles for local resources in compliance with corporate IT standards
-Expert level Windows operating system installation and configuration including installation from optical disk/OS image or networked OS deployment; Sysprep use and options; registry modifications; batch file scripts for modifying settings, installing/uninstalling software
-Expert level use of Symantec Ghost, Windows Deployment Services, SCCM or alternative for computer OS image deployment
-MAC OS installation and configuration (required for sites with one or more MAC clients)
-PC hardware configuration and troubleshooting
-Server hardware configuration (as directed by IT Core Serve and Storage team)
-Local contact and coordinator for telecommunication services (POTS and PRI voice circuits, DSL, Cable, T1, XT1, T3 data circuits)
-Provide first-tier troubleshooting for phone system issues. Escalation of those issues to subject matter experts should be thorough an dinclude all relevant information gathered from first-tier troubleshooting
-Backup administration/test and validate restores monthly
-Manage off-site storage of backup data
-Configure appropriate data sharing including security settings, VSS protection, DFS namespace configuration, and DFS replication support
-Participate in testing and implementation for firm-wide IT initiatives

POSITION REQUIREMENTS:
-Must obtain and maintain knowledge of AEC project delivery practices
-Maintain a strong relationship with internal and external clients
-Must be focused on improving project delivery through effective application of technology and best practices

KNOWLEDGE AND EXPERIENCE:
-Post-secondary education;
-A minimum of 4 years' experience directly supporting employee's use of technology (preferrably in a Design or architectural firm);
-MSCE or equivalent experience with Microsoft Active Directory 2003 or later;
-Demonstrated experience creating and maintaining a standalone LAN environment;
-Understand capabilities and typical use of company's application portfolio

COMPETENCIES:
-Superior problem-solving skills;
-Analytical skills;
-Autonomy/accountability;
-Proven leadership abilities;
-Superior customer-service skills (internal and external clients);
-Action and Results-oriented;
-Self-starter and self-motivated;
-Excellent communication skills (written and oral);
-Autonomy and demonstrated ability to work with little or no supervision;
-Must work well in a team and independently
-Work as a cohesive team with local, regional, and corporate IT/Design Application staff to deliver a unified support organization

WORKING CONDITIONS:
-Standard business hours plus availability to resolve off-hours issues. Upgrade and implementation projects will require occasional evening and weekend work;
-Occasional travel domestically or internationally for IT projects in company office locations or remote user locations;
-Sitting for extended periods of time with moderate to frequent interruptions;
-Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components;
-Lifting and transporting of moderate to heavy objects such as computers, peripherals, servers and monitors.

We thank everyone for their submissions and will be contacting individuals whom we wish to interview.

Location: Toronto
Compensation: 1 year contract with possible extension
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Technical Support Consultant (SaaS) (Downtown Toronto, near Union station)

2012-02-01T20:16:54-05:00

Are you passionate about technology AND enjoy helping people?

Wild Apricot (http://www.wildapricot.com ), Software-as-a-Service is 5 years old and is already used by thousands of small associations, clubs and non-profits.
Affordability and quality of our product, our passion to serve clients and our philosophy of ongoing improvement have been key drivers of our growth for the last 5 years. Top notch customer service is a critical distinction and the foundation of our success.

We are looking for a friendly and bright tech-savvy person to join Wild Apricot as a Technical Support Consultant:
Help prospective clients with questions about Wild Apricot software capabilities
Troubleshoot technical problems for current clients via email and on the phone
Collaborate with marketing and product teams

Skills and personal traits
Excellent oral and written communication skills
Driven to help people; understand and solve their problems
Able to handle challenging situations with composure, professionalism, and courtesy
Initiative and independent judgment to resolve client problems
Tech-savvy, with advanced knowledge of HTML, CSS, Javascript
Keen to learn and grow to keep up with our growing client base and new product versions
Freelance web design consulting experience is a plus

Terms:
Full time position with competitive salary commensurate with your skills and experience
Must be available to work an 8 hour shift between the hours of 9am-9pm EST (e.g. some shifts might be 9am to 5pm, some 11am to 7pm etc.)
Occasional work outside of regularly scheduled shifts, week nights/weekend, may be done at home (~5 hours/month) compensated with overtime pay or time off

Perks:
Pride and satisfaction working in a world-class company
Transparent, fun and friendly environment, where your contributions are noticed and appreciated
Work from a nice downtown office by Union station
Unique job title (Funky Apricot, anyone?)
Ongoing learning opportunities

Location: Downtown Toronto, near Union station
Compensation: Full time position with competitive salary commensurate with your skills and exp
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NOW HIRING! Duct cleaning helper and Cube Van Driver (GTA)

2012-02-01T19:03:29-05:00

We are looking for Duct cleaning helper and Cube Van driver. If you have experience you can contact us at:

info@cambridgeheatingservices.ca

Location: GTA
Compensation: .
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Technical Support Helpdesk Specialist - Tier 1 (Scarborough, ON)

2012-02-01T17:10:39-05:00

Position: Technical Support Helpdesk Specialist -- Tier 1
Industry: IT
Tenure: Temp-to-Perm
Location: North York, ON
Base Salary: $16/hour
Hours: Rotating Shift (days, evenings, weekends  MUST BE FLEXIBLE)
Number of Positions: 2

Description

 Provide prompt and courteous help desk telephone support for learners, instructors and administrators tracking all client interaction and status in our help desk tracking system.

Qualifications
� University Degree or College Diploma in a related field is preferred
� 2+ years experience with PC's and peripherals, Windows 95 / 98 / 2000 / NT / XP
� 2+ years experience with the Internet and Internet based applications
� Technical knowledge of - Internet Browsers and the various versions of each (Internet Explorer/Firefox/Safari), Clearing cache and cookies, Pop-up Blockers, Security Software (Norton Internet Security, McAfee), Plug-ins - how to install (Adobe Flash, QuickTime, etc...)
� Able to support end users on Learning Management Systems (Blackboard, Angel, FirstClass, SAKAI, Moodle, and more) as well as adhere to protocols set within client profiles
� Seeing as how it's a 24/7 schedule, team members will be required to participate in shift rotation including days, evenings, and weekends
� Post secondary school education in a related field or an equivalent combination of training and experience in Internet related field is an asset
� Willingness to work some Canadian holidays
� Excellent verbal and written communication skills
� Must be self-motivated and able to work in a team environment
� Must be able to multitask in a stressful office environment
� Aptitude for training end-users on software applications
� Macintosh experience is an asset
� Fluency with speaking and writing in Spanish/French is a plus!
Duties
� Provide prompt and courteous help desk telephone support and email support for learners, instructors and administrators
� Become knowledgeable in supported learning management systems as well as client profiles
� To serve our international Client base, the successful candidate will work on some Canadian holidays

If you are interested in this position and feel that you are qualified, please send your resume in Microsoft word format only, to dttshs1129.Arrow@hiredesk.net with the name of the position in the subject line.

Location: Scarborough, ON
Compensation: $16/hr
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Support Technician Required (Concord, ON)

2012-02-01T16:49:58-05:00

Support Technician Required

One of the leaders in on demand business entertainment, is looking for an experienced Support Technician to field customer service calls and to assemble our family of products.

Qualifications:
3 years experience with PC hardware (building PC's)
3 years experience with telephone customer/technical support
A good working knowledge of Windows XP/Vista/7 Environments
Exposure to general networking protocols, specifically TCP/IP and IPX/SPX.
General knowledge of audio/video electronics
Must have the ability to work in a fast paced environment
Must speak English fluently, French is considered an asset
Good communication skills
Good learning skills
Must be available to be on call over the weekend for phone support

The candidate's hours will be Mon-Fri, 9am-5pm. As well, the candidate may be required to rotate on-call support for one weekend per month (extra compensation).
The salary will depend on the candidate's experience and qualifications.

The candidate will learn our family of products and be versed in trouble shooting our internal application to our end users.
As well, the candidate will be repairing malfunctioning PCs, along with building new PC's for customers.

We supply music and video services to the biggest names in the hotel, food service and retail industries. Come be part of our growing family .

Location: Concord, ON
Compensation: $12-$14/hr
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IT Support Technician (Toronto)

2012-02-01T16:11:21-05:00

IT Support Technician - (Level 1-2)
Bay/Bloor location in Toronto (full time at client's site)

This established and growing Burlington, ON based IT firm seeks a full-time, talented, motivated individual to facilitate IT service delivery to a single larger client in a top-down manner. The successful candidate will have demonstrated "level 1-2" or better experience in all areas of Windows client environments. The ideal candidate will be creating and handling client support requests and must have excellent problem solving approach, technical experience and top-notch client interaction skills.

Job Highlights:
- providing a friendly, helpful and knowledgeable first point of contact to our client
- supporting end user computers and basic networks using our support platform
- managing email and phone service requests by creating, completing and following set out processes
- properly prioritizing service requests and setting reasonable expectations for the client
- identifying potential issues during servicing and properly conveying any concerns to the client and/or management
- working onsite at Bay/Bloor location in Toronto and occasional (scheduled) travel to Burlington
- imaging systems, creating/maintaining IT related documentation, providing desk-side and remote support
- other duties as assigned by the Manager or Coordinator

Mandatory Requirements:
- FULLY FLUENT in English with impeccable conversation skills and clarity
- a basic understanding of TCP/IP networks LAN, WAN, Firewall, VPN
- solid, demonstrated experience with the following products:
--- Microsoft Windows XP, Vista, 7
--- Microsoft Outlook (connecting to Exchange)
--- Microsoft Word, Excel and other desktop productivity software
- experience with networked printers and devices
- experience with a broad variety of networking equipment including basic routers, switches and wireless
- experience with Active Directory, Organizational Units, password resets, account unlocking, etc.
- nice to have, but not required: some understanding of Linux and web servers

A Successful Candidate Will Have:
- a strong customer focus with the ability to establish good working relationships with others
- excellent communication skills and is fully fluent in English
- strong organizational, planning, analytical and troubleshooting skills
- demonstrated technical documentation skills and is detail oriented
- experience in effectively coordinating and executing multiple tasks simultaneously and efficiently while working with conflicting priorities in a fast-paced environment
- self-motivation with the ability to take initiative in identifying and resolving problems independently and knowing when to escalate issues
- the initiative to monitor one's own work for quality and be able to assess impact of decision
- experience with service management tools (i.e. helpdesk ticketing systems)
- Microsoft Windows XP/Vista or 7 Certification

We Provide:
- a great environment to work in
- a competitive salary
- a reward for excellence
- medical, dental and vision benefits
- training reimbursement

Location: Bay/Bloor location in Toronto and occasionally scheduled visits to Burlington

Location: Toronto
Compensation: salary, reward for excellence, benefits, training
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Bilingual Technical Support Representative (Markham, ON)

2012-02-01T14:47:57-05:00

Our fast-paced call centre environment requires a Bilingual Customer Service Representative to provide technical support to our customers as well as internal staff on all of our products. Duties will include providing technical support to incoming end user calls and to expedite shipments of replacement products under warranty. They are responsible for troubleshooting and resolving issues related to product programming, warranty program and other end user issues.

Key Responsibilities:

� Answer and monitor incoming support inquiries to maintain established service levels.
� Manage open calls to ensure appropriate resolution time.
� Troubleshoot and resolve all reported in-field inquiries.
� Utilize the department's knowledge base to determine proper troubleshooting course of action.
� Properly document all customer interactions and troubleshooting actions into the department's call tracking system.
� Proactively identify trends in respect to product performance issues and report them to the appropriate staff.
� Request parts or warranty replacements according to company procedure.
� Practice professional telephone etiquette
� Other duties as assigned

Minimum Job Requirements:

Education/Training: Preferably a post secondary education in a related discipline. Equivalent experience may be substituted.

Business Experience: Minimum of 1 year related experience working in consumer electronics, electrical components or software products, preferably in a call centre environment and an aptitude for, or knowledge in the electronics, electrical or software fields.

Specialized Knowledge/Skills: Fluency in both English and Qu�b�cois French

Please email your resume to: info@esictech.com

Location: Markham, ON
Compensation: Commensurate to Experience
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Computer Technician (spanish or chinese and english) (Mississauga)

2012-02-01T14:31:06-05:00

LEI Technology is computer manufacturer and system sales office. We assemble a range of products are seek technically savvy assemblers to work on a part time basis to meet rising demand for our product.

Highlights:
Organized
Punctual
Responsable
Positive
Chinese/Spanish fluency
English fluency

Duties include:
Assembling computers
Software loads
Loading memory and hardware test tools
Handling RMA requirements
Packaging and shipping.

The ideal candidate will be a computer savvy individual who like to work with technology, is handy with a screw driver.

Experience with a soldering iron will help.

Please send resume to the craigslist email

Location: Mississauga
Compensation: Hourly
This is a part-time job.
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Technical Service Agent (Markham, ON)

2012-02-01T13:29:19-05:00

A world leader in software solutions; provides information technology to the food service & hospitality industry. With thousands of installations globally and subsidiaries in both the U.S. & Canada, this award-winning company is recognized as Ontario's largest developer of restaurant management software.

Technical Service Agent

Building on its foundation of technological excellence, SilverWare POS continues to take bold steps forward to achieve a greater presence across North America and around the world. If you are interested in joining our growing hi-tech firm, then send us your resume. We are looking for bright, energetic and career-minded individuals who are team-oriented. Great opportunity for a strong, dynamic individual who is looking for a long-term permanent position with growth potential. We are currently looking for a Technical Service Agent at our Head Office in Markham, Ontario.

Will be required to perform helpdesk support with the ability to solve both hardware and software issues. Windows 98, 2000, XP, 2003, 7, and networking experience required. Will also be required to support custom applications; training will be provided.
Will also be required to perform on-site service calls, and to carry out and complete new installations. A good background and understanding of computer hardware and networking as well as A+ certification is required. Duties will include but not be limited to; on-site & in-house hardware/software/network setup, maintenance, & repairs, in-house preparation of equipment for new & current installations, on-site setup & configuration of new & current installations, participation in maintenance of current inventory & RMA procedures/processing, new product testing & evaluation, application of knowledge & expertise to evaluate and assist in the improvement & streamlining efficiency and procedures currently in place. Must have excellent communication skills and be a team player. Must be a quick learner and motivated to solve technical problems in a thorough and timely manner. In keeping with the nature of the hospitality industry, will also be part of an after-hours emergency service rotation.

Prior helpdesk / field support and hospitality experience is beneficial.

Location: Markham, ON
Compensation: TBD
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Technical Support Representative - Bilingual/Unilingual positions (Toronto/Etobicoke)

2012-02-01T12:37:27-05:00

Moneris' vision: To be the leading provider of high-value innovative payment solutions.
As Canada's largest provider of payment processing solutions, Moneris offers innovative payment services for over 350,000 merchants in every industry segment. Moneris provides the hardware, software and systems needed to improve business efficiencies and manage point-of-sale transactions.

Why work at Moneris?
We offer an innovative, high growth, fast-paced environment which can help you develop and prosper in your career. We offer an attractive Total Rewards compensation and benefits package that rewards excellence and retains top performers.

What Moneris offers you?
We will continually invest in the people and technologies that drive cost efficiencies and provide superior payment solutions to our customers. With that in mind, we strive to keep our employees challenged, satisfied and confident which contributes to the overall success of Moneris.

Are you ready for the Moneris difference? We are looking for you to:
� Join a dynamic work environment
� Apply your creativity
� Work for a company that operates with integrity
� Be challenged
� Work in a team-focused environment
� Have Fun

Are you a customer service professional looking to join an industry leader? Are you passionate about delivering best-in-class customer service and looking for a place to grow your career?
If you answered yes to the above questions, then this is the role for you!

Technical Assistance Representative -- Bilingual/Unilingual positions available

The Technical Assistance Representative is responsible for providing detailed technical point of sale troubleshooting and support for customer's day to day processing needs.

*Please be advised that full flexibility to work between the hours of 8am-8pm, 7 days a week is required*

Key Activities Include (but are not limited to):

� Provide technical support to Moneris customers as it relates to diagnosing issues with their point of sale hardware, eCommerce solution software, and any network troubleshooting required
� Answer the helpdesk phone and provide call resolution or assign (escalate) to appropriate level 2 support
� Using effective problem solving techniques to manage customer expectations while managing multiple priorities
� Assist 3rd party helpdesks and partners with integrated point of sale solutions as needed
� Promoting our products and services to our customers in order to maximize leads for our Sales Group
� Identifying process gaps and product opportunities and providing recommendations

Requirements:

� Post secondary education in a computer science/IT related subject or equivalent work experience
� Must be familiar with all Windows operating system, Microsoft office applications and Internet Explorer
� Excellent oral and written communication, customer service and problem solving skills
� Desire to learn new technology and expand responsibilities
� Networking and programming knowledge an asset
� Experience in the payment processing industry is an asset
� Bilingual: Fluency in both French and English is an asset

What we offer:
Our compensation package offers base salary, benefits, an annual bonus, pension plan and an employee share ownership plan. We continuously offer a variety of learning and development opportunities and strongly encourage personal growth. Your career at Moneris will also begin with two weeks of paid training.

Special Conditions:
There are multiple full-time, permanent opportunities in our Toronto Contact Centre. The targeted start date is March 19, 2012.

To Apply:
Please note, to be considered for any role you must apply online via our website at www.moneris.com. Proceed to the CAREERS tab and for BILINGUAL positions apply to Job ID# J0212-0007 and for UNILINGUAL positions apply to Job ID#J0212-0008.

Location: Toronto/Etobicoke
Compensation: Base + Bonus + Benefits
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Lead Technical Support, J2EE, Oracle, Weblogic x 2 (Brampton)

2012-02-01T09:40:15-05:00

VTRAC Consulting Corporation
"Solutions for Growth"

Please e-mail your resume as a MS-WORD document in confidence, with attention, Job #: 6325 Lead Technical Support, J2EE, Oracle, Weblogic, or call: (416) 366-2600 x231

Position: Lead Technical Support, J2EE, Oracle, Weblogic x 2

Position Type: Full Time

Location: Brampton, Ontario

QUALIFICATIONS:

Experience & Education:

Graduate degree or equivalent.
Supervisory experience is preferred.
8-10 years of applied technical experience.
Experience in Telecom industry especially with eCommerce operations and support

Technical Skills:

Experience with Weblogic/ Apache, J2EE, Oracle, Linux/Unix environment.- MUST HAVE
People Management and Leadership skills.
Person must possess good communication and presentation skills.
Ability to work effectively on multiple simultaneous tasks within a fast paced, high technology, team-oriented environment.
Works with minimal supervision, while monitoring and executing a number of time critical actions in support of daily production schedules.
Knowledge of Telecom and web technologies.

We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com. VTRAC is an equal opportunity employer.

Location: Brampton
Compensation: TBD
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Technical Support Representative (Bilingual) French/ English (North York)

2012-01-31T23:26:52-05:00

Job Stream Information Technology
Job Type Permanent, Full-Time
Number of Positions Open 1
Start Date of Employment ASAP

Seeking a Bilingual (English and Quebecois French) Technical Support Representative. The primary responsibility of this role is to provide client support by resolving their technical issues via phone, email or face to face meetings (as required). In addition, the Bilingual Technical Support Representative will be responsible for providing software demonstrations to prospective clients and providing user training to new and existing users. The Representative will also be responsible for gathering client requests for enhancements and communicating these to our development team. The Bilingual Technical Support Representative will present technical information in easily understood terms and develop relationships that meet and exceed customer needs.

Specific Responsibilities & Primary Duties:

Your primary responsibilities will include:

Provide client support and technical issue resolution via E-Mail, phone and face to face interaction (as required);
Provide regular updates to customers on open support issues;
Logging and keeping records of customer/employee queries using various tools;
Analyze call logs to identify common trends and underlying problems;
Provide software demonstrations to prospectivecompanies;
Provide user training to new and existing users;
Answer questions from customers and prospective customers about the features and capabilities of our software product; and
Communicate customer needs and wishes to our development and Project Management team.
Key Skills and Attributes required:

The specific skills and experience required for this position are:

Must be able to work flexible shifts;
A Bachelor's Degree in Computer Science preferred;
2-3 years previous experience in a technical support role;
Knowledge and experience with Applicant Tracking System, Internet, and MS Office.
A highly motivated self-starter with very strong presentation and technical skills
An impeccable customer service track record and strong customer service orientation
Excellent Written & Verbal Communication Skills in both English and French required.
Sound time management skills with the ability to prioritize and work autonomously
Able to work independently and efficiently to meet deadlines.
Good analytical and problem-solving skills
A knowledge of basic HTML and CSS would be an asset.

Location: North York
Compensation: TBA
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